Blog Post
andythw
4 years agoExpert Protege
Report sent with firmware version numbers. I am charging a USB battery pack from the same Anker usb charger and that is fine. It seems the Quest 2 is slow charging and not reaching 100%.
MetaStoreHelp
4 years agoCommunity Manager
Thank you again for bringing this to our attention and filling out that bug report to help our engineers and community at large.
Can we try to charge the device from a different outlet for two hours?
The folks at Meta Store Support can be reached through email or chat at this link, and they'll be more than happy to take a closer look at everything with you.