Recent Discussions
Vanguard glasses completely dead and the case only flashes red
I have only used it about 5 times. The glasses is completely dead and the case only flashes red when glasses placed in the case. I have tried the resets and no difference, cleaned the charge points on both, as well a different C type cable and there is no difference …I also saw that to do a master reset on the case with the glasses inside and when the case light changes to white to release the button but that too immediately goes back to the flashing red.Vanguard Charging Issue (Red flashing LED)
My new Meta Vanguard sunglasses (one day old) won't charge. I'm getting a constant flashing red LED, even though the case is fully charged (green LED). l've cleaned the contacts and tried a factory reset, but no change. Has anyone had this issue or found a fix?Meta glasses changing voice on its own
So recently my meta glasses have been switching its voice setting without me prompting it. I’ll go to the voice settings and select the default voice, as it’s the only one I care for. When I ask meta for something it switches back to a different voice which I find extremely annoying. I’ve tried to update everything and it doesn’t seem to fix anything. Funny enough, I noticed this issue after updating to version 125.
Ray-Ban Meta Gen 1 are unresponsive
Hi everyone, My Ray-Ban Meta Gen 1 glasses stopped working for an unknown reason and I have been unable to get them working again. The glasses are completely unresponsive. The capture button does not respond at all, and I can no longer connect or sync the charging case with the Meta app. Here is what I have tried so far: The glasses appear to have a full charge. The only response I get from the glasses is when I try to restart them and release the capture button - the LED turns red. https://www.meta.com/help/ai-glasses/905490264519056 Pressing the capture button normally does nothing. I tried performing a factory reset. According to the instructions, rapidly pressing the capture button 5 times should start the reset process and the LED should begin flashing. However, nothing happens at all. I have repeated the reset procedure multiple times and am confident I am following the instructions correctly. Regarding the charging case: The Meta app cannot detect or sync with the case. When I try to put the case into pairing mode, the LED never flashes blue. I also tried resetting the charging case by holding the rear button for more than 16 seconds, as described in the instructions. The LED turns white while holding the button, but nothing else happens afterward. When the case is connected to a charging cable, the LED is orange. When the glasses are placed inside the case, the LED remains orange. Unfortunately, the Meta app still cannot detect either the case or the glasses. Has anyone experienced a similar issue where both the glasses and the charging case became unresponsive at the same time? Any troubleshooting suggestions would be greatly appreciated. Thank you
Meta Ray-Ban Display – Neural Band Not Charging, Serial Number Not Recognized
Hi everyone, I recently purchased a brand-new Meta Ray-Ban Display. However, the Neural Band cannot charge at all — no indicator lights or response when connected to the charger. I tried to register the device using its serial number, but the support page shows an error message saying “We couldn’t find information for this product”, so I can’t submit a support request. Has anyone experienced the same issue? Is there another way to contact Meta Support or get warranty service for this product? Any help would be greatly appreciated! Thank you 🙏
