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Oculus games missing in Meta desktop app
Hopefully someone can help as the support just sends me in circles. I have gone back to the desktop app after a while and all of my games are missing. I bought a bunch of them from the Oculus store. I know there was a mess with requirements for oculus/facebook/meta accounts. When I try to link my FB account it just says max meta accounts linked. I dont see a way to link the oculuis account.
Where do you make horizon world suggestions?
I don't know why that's so hard to find, but anyway, as far as the game is concerned, I think it would be great if you would allow people to make notes on the friends that they make in the Meta horizon world game so that they can remember who it is that they are talking to. People meet so many different people who changed their avatars that Once you add someone as a friend and you see them weeks later, it would be nice to have a note that you could write under their profile pertaining to what you talked about or some information about them so that you can remember them. If anyone on this forum can help implement that suggestion or at least tell me exactly where to go, preferably provide the exact links so that I can get that suggestion to the right people, that would be great.
Personalization home environment missing
After the v81 update, the new Immersive Home has completely replaced the old Horizon Home and removed the “Personalization” option. Honestly, this update feels like a downgrade. The previous Horizon Home was much better .. we could freely change virtual environments and enjoy a more personal, cozy space Now the new immersive setup feels limited, with only a few scenery options and no customization freedom. Please bring back the old Personalization feature or at least add more environment choices and better video screen size adjustment. The new Immersive Home really sucks compared to the old one .. it took away what made Quest feel truly immersive and personal
Getting the message "Request not completed" when trying to make any purchase on my Meta Quest 3s
I am trying to purchase the game "Plastic Battlegrounds" on my Meta Quest 3s, but everytime I try to purchase it, I get an error message saying, "Request not completed. A problem occurred when trying to complete your request. This can be caused by entering incorrect information or trying to complete an unauthorised action." I have talked to multiple people at Meta and still have not had this issue resolved, I even got an email this morning telling me that I can use my payment account again just for me to get the same error message. Is there anything I need to do to fix this error?I requested a refund but I don’t know how to connect back with them
This is the message I got from Rawan Hi Cosmo, Thank you for reaching out to us. I completely understand how you feel about realizing the bundle was more than you intended to spend. We appreciate your honesty and want to make sure we assist you in the best way possible. To help us review your refund request, could you please provide the following details from your Meta Quest account? Full name as it appears on your Meta Quest account How to find: Located beside your Avatar Profile. Current alias/username (starts with “@”) How to find: On your Meta app, go to Menu → Profile (top section). Email address linked to your account How to find: On your Meta Quest app, go to Menu → Account Centers → Personal Details. Title of the game or bundle purchased How to find: Check your Purchase History in the Meta Quest app. Once we have these details, we’ll proceed to check your account and assist you further with your refund request. Thank you for your patience and understanding. We’re here to help make this process as smooth as possible. Sincerely, Rawan Meta Store Support Stay connected with us on our Meta Quest Community! --------------- Original Message --------------- From: Meta Store Support [notifications@support.metamail.com] Sent: 11/8/2025, 3:49 AM To: Subject: Meta Store Support: We received your support request
