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Brainlogin
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11 months ago

Facebook Datasources - Purchase Events missing for Android and event Details Missing for iOS

We're using Facebook's automatic event logging for our Unity game, which is live with daily purchases on both iOS and Android. I’m considering starting an ad campaign optimized for Purchase events but have concerns about the following:

  1. Missing Android Events: In Events Manager, Purchase and Initiate Checkout events only show for iOS, despite Google Play Console confirming recent Android IAPs. Other automatically logged events like App Installs and Activate App include Android, so I'm unsure why these purchase-related events are missing.

  2. Unvisualized Parameters: The Purchase event parameters (e.g., product_type, currency) are toggled on and should be collected, but I can’t find a way to visualize this data to analyze product popularity. Even in Ads Manager, columns for Purchase or Initiate Checkout are always blank, including for iOS.

  3. Retention Not Tracked: D2 Retention and D7 Retention events are not logged at all, even though we have strong retention metrics from GameAnalytics. Facebook shows no data for these events regardless of the date range.

Could this be a configuration issue or related to privacy restrictions? Has anyone else encountered this? Any advice would be appreciated!