Hi Key84,
I'm sorry to hear that you're experiencing some confusion with your bonus payout. I can imagine how frustrating it must be to see the status change from 'pending payout' to '$0' without any clear explanation.
I want to assure you that we're here to help figure out what may be happening here. There could be a number of reasons why this is happening, and our team would love to take a closer look to figure out what's going on.
Would you mind filing a support ticket with us? This will allow us to gather more information about your situation and investigate further. Please include as much detail as possible, such as your world name, the date you reached the headset hours required for the bonus, If you signed up for bonuses by the deadline, and any other relevant info.
Thanks for reaching out, and I hope we can resolve this issue quickly for you!
