When Facebook has told us to use their sounds and music, why, when we bring them in to our worlds, do they come in as mutes and not approved.
Is this a bug?
Please advise.
Mike
It might be, you should receive an email that contains a link to the appeal process. Use that to have your sound checked and possibly approved.
We've received no emails and it has been quite a few days since it has happened. Almost all of the music - much of it from Facebook's own library - is muted and not usable.
This sounds like a bug. I'd recommend creating a support ticket so our internal teams can track and triage this.
Hey karmacomposer, can you double check the email you have on file? All account related interactions go to the email on file for you Meta account. I've also filed this as a bug.
Thanks!
Are we talking about sounds on this page?
I wasn't originally talking about this, but I can link this in my post. Now seeing it's this page vs. sounds provided through GenAI or in samples, this seems like a feature request.
I'll update my post but this is still good feedback.
Hi us_patriot_66
Our engineering teams are also looking into this for you. Thank you for reporting this issue!
I would like to add that I am involved in this project as well. The team has followed the instructions from the documentation
and it is still in review after many days. This was never a problem with Facebook Sounds Collection in the past.
Hey Pappity us_patriot_66
Can you verify that everyone experiencing this linked they're FB's to their Meta account? It looks like it's a req in the documentation. We're triaging this as a bug, but just want to double check on that detail.
