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MResearch's avatar
MResearch
MHCP Member
9 months ago

Cannot enter the world I created on Android using a non-collaborator account

I've created a world where I'm the collaborator. The world has the following publish settings:

  • Visible to Public = Off
  • Members-Only World = Off
  • Beta World = On / Off (it doesn't matter)
  • Available Through = Mobile and web only

The issue is clicking on the world link (URL) on my Android phone opens up a blank page on the Meta Horizon app (see attached). I'm not able to access the world. This is only an issue for a non-collaborator (i.e. not invited user) is logged into the Meta Horizon app. I don't think it's a permissions issue because: A) The above publish settings should make the world accessible to non-collaborators and B) I can enter the world just fine on the web as a non-collaborator (i.e. not invited user). Since there's a competition going on and Feedback Festival is happening right now, this bug should be communicated to Meta SMEs so that they know they should access worlds via their desktop. This bug also of course needs to be fixed!

This is what I see after clicking on the world 's URL on mobile

Here's an example world: https://horizon.meta.com/world/1188149692761549

Desktop Editor
mobile

3 Replies

  • Ben.SH's avatar
    Ben.SH
    Community Manager
    9 months ago

    Some times this error can occur if you have not selected a world rating, comfort rating, and at least one tag.

    Try unpublishing, republishing and selecting those three options.

    You may also try toggling visibility off and on.

    If these troubleshooting steps do not work, file a bug report in desktop editor and open a ticket on Zendesk and mention that it is a competition world.

  • MResearch's avatar
    MResearch
    MHCP Member
    9 months ago
    Try unpublishing, republishing and selecting those three options.
     
    You may also try toggling visibility off and on.

    https://horizon.meta.com/world/1188149692761549

    This does not work. Same issue.

    Also, after toggling visibility on, I cannot toggle it off anymore even after unpublishing. That toggle remains greyed-out...

    • Ben.SH's avatar
      Ben.SH
      Community Manager
      9 months ago

      I'm sorry that those troubleshooting steps did not work. Can you file a bug report in desktop editor and then a zendesk ticket to follow up with the team so you can continue working on your competition world?

      You can also try creating a duplicate of the world to see if that unblocks you.

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