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ZOSU_Studios_LLC's avatar
ZOSU_Studios_LLC
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10 days ago

Cannot update collaborators in World - "unable to load content"

Hi,

For over a week at least (perhaps much longer), I have been getting an error message whenever I try to click to manage collaborators for my one world "ZOSU Zoo (Tower Update)"

https://horizon.meta.com/world/10107112905467418/

Is there anyway to fix this?

I need to update Moderators in my world and it appears I can only do this through the VR collage management options?

Note that if I click into the collaborators button with this error and then click on the pink coin purchase option by my profile and then back out (to try to return to the collab screen) that instead of taking me back to this error it just shows a loading screen that never loads.

Thanks

2 Replies

  • Hello!

    I'm sorry you're having trouble updating your collaborators. Please reach out to the Developer Support Portal. The support team can look into this issue and help figure out what's going on.

    Let me know if you need any further guidance.

  • I've had a similar situation. I will add someone as collaborator and get that "Unable to Load Content" sign. But the person still got the invite. Every time this has happened the person still got the invite. It's very confusing to me.