Thanks for trying the troubleshooting steps. Can you submit a ticket to our Support Center?
Hello!
Thank you for your reply.
My main browser is Chrome. I’ve tried using Guest Mode, different Chrome profiles, and Incognito Mode, but the same issue still occurs.
Each time I attempt to edit the NPC, it goes through the Meta login process — I’ve tried both Facebook login and email login, but the issue still happens.
I haven’t tried clearing cache/cookies yet, since I’m not entirely sure how to do that properly.
Thank you again!
For Chrome go into the settings menu next to your profile image and find this option:
It will bring you to a page where you can select cache and cookies to be deleted. Make sure you select "All Time" as the date range.
Thank you for providing the steps to clear the cache. I followed the instructions and cleared the cache, but unfortunately, the issue persists.
In addition to switching browsers, I also tried changing my network by sharing Wi-Fi from my phone, but the problem still occurs.
