Forum Discussion

HarrietUK's avatar
HarrietUK
MHCP Partner
1 year ago

how do i get help about kudos boards as reported to meta 7 times with no real response

hello, ive been trying to get help from meta support 7 times now with no luck, i have my kudos board up ad its only recognising £0.99 and adding that donaton to the leader board, others have tried 4.99 and 9.99 but it doesnt go through, its all conected up correctly (i think) even ad a top creator look at it and cant understand why its not recogniing it, i now have had to take the 4.99 and 9.99 out due to customers complaining,i have sent videos of customers trying to purchase and what happens along with photos ect in bug reports with noreal response, i dont know what else to do, its very demotivating when meta wont help!

IWP

7 Replies

  • SeeingBlue's avatar
    SeeingBlue
    MHCP Mentor
    1 year ago

    What happens when they try to purchase? Does it go through and not put them on the board? If I remember right each IWP runs its own script, right? They should all look identical except for the IWP item they reference and the amount of kudos applied to the board. See if you can share some screenshots and hopefully we can help you figure this out.

    • HarrietUK's avatar
      HarrietUK
      MHCP Partner
      1 year ago

      is there anywhere i can post the screenshots to you instead of on publuc page?

      • SeeingBlue's avatar
        SeeingBlue
        MHCP Mentor
        1 year ago

        You might try a private message here on the forums. Did you modify the original public script from the kudos asset to add proprietary code you don't want to share publicly?

  • SeeingBlue's avatar
    SeeingBlue
    MHCP Mentor
    1 year ago

    The scripts look accurate and pretty straightforward. I don't see any issues with them. The only other thing to check is to make sure 499 and 999 scripts are attached to the 499 and 999 IWP gizmo so they can detect the consumption of those items.

  • HarrietUK's avatar
    HarrietUK
    MHCP Partner
    1 year ago

    well if some one tries to purchase the 4.99 and 9.99 it says they have purchased it though just not on leaderboard, i have had a few people loook to check its all connected ok and it is, so i just am now at a loss and meta just dont help, i dont know what to do, but feel very demotivated if meta cant even help with this issue, can you suggest anything? What if i take it all out and start again? But wouldnt that delete all the names already on the leaderboardx if i do that? Or will the names appear again? 

    • SeeingBlue's avatar
      SeeingBlue
      MHCP Mentor
      1 year ago

      As long as you don't delete the PPVs, all players will still have their points and can be added back to the leaderboard, but also, if you don't delete the leaderboard, then they won't reset either. Shouldn't need to delete either of those to recreate the commerce items.

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