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ZOSU_Studios_LLC's avatar
ZOSU_Studios_LLC
Member
3 months ago
Solved

Need help-anyway to change Creator account from Business to Individual?

I set my account up as Business for LLC but immediately realized it should be Individual, although I have the business registered as ZOSU Studios LLC, it is sole proprietor.

I cannot change this because its grayed out everywhere in the settings.

I have had a case ticket for 5 months and there is still no way that I know of how to make this happen or receive the payments that are just sitting there ...  

Anyone who has any ideas how to get this working or escalate it would be extremely helpful.  I am now just getting what appear to be automatic responses from the ticket so I am at a loss for what to do.

Horizon Newbie

5 Replies

  • eshakm.2024's avatar
    eshakm.2024
    Community Manager
    3 months ago

    Hi ZOSU_Studios_LLC​ , 

    Thanks for reaching out, couple things I wanted to point out.

    1. The setting being grayed out is expected behavior when a account is created and settings are selected by you and finalized they can not be changed by you. This is done by design, 

    2. Have you received any payment before ? 

    As far as the response on the ticket you have , they are agents assisting  you and are not automated. 

    Rest assured i'm working with the team to figure this out for you and provide an answer on your ticket. 

    Thank you ! 

    • ZOSU_Studios_LLC's avatar
      ZOSU_Studios_LLC
      Member
      3 months ago

      Hello,

      Thank you for the reply!  I cannot enter my tax info correctly for Creator, so no payments.  My Main Oculus Store Dev account [the same linked account but tax info is correct] does successfully get monthly payments.  

      Also, I know agents are on my ticket, but the last reply was surely automated as it was a message 2 weeks after the previous to the exact minute :) ... and after 5 months just hoping someone can fix it for me.

  • Ben.SH's avatar
    Ben.SH
    Community Manager
    3 months ago

    Hi ZOSU_Studios_LLC​ , thank you for your patience while working to resolve this issue.

    Rest assured, the updates you are receiving in your ticket are not automated. Please keep an eye on that ticket for an update coming shortly on the best next steps.

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