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EchoExclusive's avatar
EchoExclusive
Start Partner
10 months ago
Solved

Payout Method - routing number and phone number

Hi Creators,

1. Is there a meta support email to help with Payout method issues? If not below are my issues

2. Routing Number: I'm not sure what my routing number is. Neither does my bank. They googled it and took a guess. I entered the routing number that my bank provided in my payout method, but I am unsure if it's correct. Is there a way to do a test deposit and a test withdrawl of a small amount - say $0.01 to see if it's correct? Similar to what paypal does when you first connect enter your bank information. SIDE NOTE: I'm in Canada, according to what the bank googled "a leading zero, the institution number, and the branch number all with no dashes" so that's what I did but I have no clue if it's correct without a test deposit.

3. I entered my 10 digit phone number under Payout account info > Business phone number. But the first 2 digit is always missing

  • Hi EchoExclusive, for payout issues, please file a private ticket in Zendesk

    Our support team will be able to look at your account details there.

1 Reply

  • Ben.SH's avatar
    Ben.SH
    Community Manager

    Hi EchoExclusive, for payout issues, please file a private ticket in Zendesk

    Our support team will be able to look at your account details there.