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Justtertea's avatar
Justtertea
Honored Guest
15 days ago
Solved

Report On Unauthorized Access to My Facebook Fanpage

1. Introduction
this report describes the incident in which my facebook fanpage was accessed and taken over by an unauthorized individual. The purpose of this document is to record the timeline, actions taken, and the current status of the issus
2 : Background Information
i am the legitimate owner and administrator of the facebook fanpage. before the incident occurred, I had full control over posting, editing content, managing the page, and monitoring its performance.
3 : Description of the Incident
on november 19,2025, I descovered that i no longer had access to my fanpage. When i attempted to open the page, Facebook displayed a messaghe indicating that the page had been compromised. After following the steps provided, I only received a confirmation that my report was submitted, but no recovery optoins were offered.
i also noticed several suspocious changes, including:
My administrator role was removed without my permission.
The page name and page settings appeared to be modified.
The page may have been used to publish content that I did not authorize.
4. Actions Taken
After identifying the issue, I took the following steps:
Used Facebook’s available recovery tools
Submitted reports through the “Page Compromised” and “Privacy Request” sections.
Checked all available options to recover admin access, but none were successful.
Reviewed my login history to look for unauthorized access.
Despite these efforts, I have not been able to regain control of the Fanpage.
5. Impact of the Incident
The incident has caused several negative effects, including:
Complete loss of control over the Fanpage and its content.
Potential damage to my reputation or brand due to unauthorized posts.
Inability to manage or delete content created by the hacker.
6 : Request for Support
I respectfully request further assistance in restoring my administrator access to the Fanpage. I also ask that the incident be investigated to determine how the unauthorized access occurred and to prevent similar issues in the future.
7 : Conclusion
This report summarizes the incident involving the unauthorized takeover of my Facebook Fanpage. Despite multiple attempts to recover it, I have been unable to regain access. I hope this case will be reviewed and resolved as soon as possible.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    15 days ago

    Hey,

     

    All information on recovery a hacked Facebook account would be found using the link provided. We would be unable to assist you further with this matter, as we can only offer support regarding Meta Quest VR products and services. 

     

    Your understanding is greatly appreciated and we hope you regain access to your Facebook account soon.

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  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there Justtertea,

     

    We've just come across your post regarding your Facebook account having been hacked and you no longer having access to it. At Meta Store Help we would only be able to assist you with Meta Quest VR products and services.

     

    As your issue is regarding a Facebook account, we would advise you to visit the Facebook Help Center using the link provided. We hope you regain access to your Facebook account soon! 

     

    If you have any questions or issues regarding Meta Quest products or services, then please don't hesitate to get in touch, as we are more than happy to help our community. 

    • Justtertea's avatar
      Justtertea
      Honored Guest

      tôi đã tìm đủ mọi cách để liên hệ nhưng không có tác dụng
      tài khoản của tôi không có tính năng chát trực tiếp với hỗ trợ viên
      tôi đã gửi báo cáo trên  https://www.facebook.com/hacked 5 ngày rồi vẫn không có kết quả

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi again Justtertea,

       

      We appreciate that you are unable to access your Facebook account due to it having been hacked, but you are currently in contact with Meta Store Help. We would only be able to assist you with questions or issues regarding Meta Quest VR products and VR services.

       

      Please use this link to visit the Facebook Help Center. This would be the only resource we have to assist this matter. Your understanding is greatly appreciated and we hope you regain access to your account soon.

       

      Should you have any questions or issues regarding Meta Quest products or services, then feel free to get in touch with us! 

      • Justtertea's avatar
        Justtertea
        Honored Guest

        vậy trên trang web của mình có topic nào hỗ trợ về facebook không ạ