Forum Discussion

TeriValentine's avatar
25 days ago
Solved

Same logo/style, mixed results: IWP approves some, restricts others

Hi everyone! 🙂I could really use a hand with something odd I’m seeing—and I’m trying to avoid adding more violations to my account.

What’s happening

I upload my own, non-offensive textures (these include logos as well as styles) and they look fine at first—no flags.

The violations show up only when I enable IWP, and I’m also seeing inconsistencies in overall texture vetting (not just IWP).

I received back-to-back violation notices across multiple items.

I appealed and ~5 minutes later (felt automated), some items with the exact same logo/style were approved, while others stayed restricted—so decisions are inconsistent across identical assets.

Why I’m concerned

I’m pausing new listings because I don’t want to trigger more violations while I troubleshoot.

The mixed decisions—both in IWP review and general texture vetting—make it hard to know what to fix.

What I’ve tried

Double-checked the textures, logos, and style elements against policy.

Compared names, thumbnails, and descriptions between approved vs. restricted items.

Filed a ticket via Meta Creators and used Chat on Monday, but haven’t heard back yet.

What I’m asking for

A human review of the affected items to identify the exact rule being triggered.

Removal of violations that resulted from inconsistent/false-positive flagging, and restoration of my account standing.

Clear guidance to prevent future flags (naming, thumbnail guidelines, description wording, logo placement, etc.).

If there’s a known false-positive pattern in texture vetting or when toggling IWP, suggested workarounds.

Details I can share privately

Item IDs and submission timestamps

Screenshots of approvals vs. restrictions

Original texture, logo, and style files

Creator/World info

Thanks so much for any help! I just want to follow the rules, avoid more violations, and understand what’s actually causing these flags.

11 Replies

  • Hey! Thanks for the post. I saw a couple of others posting about something similar yesterday and I'm looking into this.

    If I can share anything soon I will reply here.

  • We've identified an issue that could be causing the rejection of your assets.

    We're working on resolving it.

    • TeriValentine's avatar
      TeriValentine
      Member

      VirtuallyARealDinosaur​  thank you so much for helping me out with this. I did notice today that some of my items were removed from being restricted however, I did see some other items that I created that had the same type of logo that were still restricted.. is it possible to review my account and the items I created to determine whether those are truly restricted or if those were still part of the issue that you mentioned above thank you for your help I really appreciate it

  • it is all automated and very sad it has hurt the experience in such a negative manner. Not to mention countless other broken things such as our avatars now some of us have remained purple for multiple days in a row or just simply crashing and having to completely restart the headset or even factory restore at times. I pray this all gets fixed soon it really seems like they are doing all this on purpose rn 

     

    • justcallmecope's avatar
      justcallmecope
      Member

      at times I feel robbed because i have personally invested thousands of dollars into this platform and man oh man am i extremely disappointed right now as are 10s of thousands of others  PLEASE FIX THIS 

    • VirtuallyARealDinosaur's avatar
      VirtuallyARealDinosaur
      Community Manager

      I haven't seen reports on purple avatars on this forum and there's no reports in our feedback center where we track bugs reported by people from MHCP.

      Could you possibly submit a ticket to our Feedback Center?