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iByte's avatar
iByte
Start Member
9 months ago
Solved

Unable to view desktop editor

Hi Installed and ran version 201 and also tried 203 just now and I am unable to see anything other then the back ground when I start the editor. I have opened a support ticket but was curious to see ...
Desktop Editor
  • iByte's avatar
    iByte
    9 months ago

    So support replied and asked for more information about my monitor and computer configuration. They suggested I lower my screen resolution down to 1920 x 1080. This helped as a work around but was I disappointed to find out they are closing the ticket and have no plans to actually resolve the issue.

iByte's avatar
iByte
Start Member
9 months ago

So support replied and asked for more information about my monitor and computer configuration. They suggested I lower my screen resolution down to 1920 x 1080. This helped as a work around but was I disappointed to find out they are closing the ticket and have no plans to actually resolve the issue.

  • GoodGameGomez's avatar
    GoodGameGomez
    Community Manager
    9 months ago

    Hey iByte

    In the logs, the previously set resolution size was throwing an error. For now the workaround is to lower that resolution on all three monitors. The team did make it clear that a higher resolution is supported, but they believe all three monitors at that 2160 is what is causing the error.

    They are working on a fix (vs. using the workaround) but wanted to unblock your workflow until they are able to reproduce the environment and push out a fix. 


    Thank you for reporting this!

    • iByte's avatar
      iByte
      Start Member
      9 months ago

      Thank you for the update. I truly appreciated the work around and look forward to a permanent fix. For now I have dropped down to 2560x 1440 @ 100% scaling on all three monitors and the editor screen is visible for me. 🙂

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