Forum Discussion

Nef704's avatar
Nef704
Honored Guest
31 days ago

age restricted after purchase and now I cannot access the app on any account on the quest3

Hello, 

I am dealing with a nightmare situation. I purchased my son a Meta Quest 3 a few years ago, he used it happily for some time and several games were purchased. In testing something for another parent, i set the birthday on his account to much younger than he is. 

I have contacted Meta Quest support several times trying to resolve this, but apparently there is no way to correct this on the account. So now we have games purchased on that old account as well as progress in games locked to that one profile with no ability to shift them to another profile on the account.

1. Is there really NO WAY to reset the age of an account once you set it for a child? This is completely ridiculous and unacceptable. 

2. Is there NO WAY to transfer the purchases that that account can no longer play to another account on the same unit? I've looked far and wide, but I haven't been able to find a way to do this. 

Thank you in advance, i REALLY hope we can resolve number 1, but #2 should be a bare minimum. 


3 Replies

  • Maccyb123's avatar
    Maccyb123
    Trustee
    31 days ago

    This is a problem many people have. The Meta support team here will hopefully see this and fix it for you. I think the first option will be most likely as I don't think you can transfer already purchased games to a new account. Good luck and I hope you hope you get it fixed. 🤞🤞

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    31 days ago

    Hi there Nef704, we came across your post and wanted to offer some assistance. 

     

    We completely understand that this is not an ideal situation. Not to worry though, we'll do our best to get this sorted for you. 

     

    Unfortunately, we cannot change the date of birth from our side. However, you can amend this via the Accounts Center. 

     

    Alternatively, it might be best to look into app sharing. This is where the device owner can share eligible apps and games with additional profiles on the headset. For more information on this, please head over to our website. 

     

    If you have any other questions or queries, please don't hesitate to send us a PM. To do this, please go to our profile or click here.

     

    Hope to see you in the Metaverse soon!

  • Polsinelli's avatar
    Polsinelli
    Honored Guest
    26 days ago

    Son had meta quest account in my name with my age. Then changed it to under 13. It now needs a new subscription and I cannot access the account as an adult to fix it.

    can nine huge support to renew the subscription?