Hello Melluca, thank you for posting on our forums.
We understand Arizona Sunshine 2 is not starting correctly on your Meta Quest 3. We know how fun it is battling hordes of zombies, so we are eager to assist you and your mother with getting to play it, since you enjoyed the first one so much.
First of all, we would suggest deleting and redownloading the game from the device, as this will replace any possibly corrupted components of the app. Secondly, please follow the handy link provided here to check your device for any updates. Additionally if no updates are showing, you can also force an update on your headset by clicking on the link here you just need to plug your Quest 3 into a PC and follow the steps provided.
If the game is still having the same errors after checking for an update, please try to reboot the headset. This is a little different from the regular restarts as it will clear anything running in the background of the headset. Please find the steps on how to do that below.
- Press and hold the power button for at least 30 seconds.
- Wait 30 seconds.
- If your headset doesn't automatically turn back on, press the power button until your headset has turned back on.
We hope these steps have worked and you are able to play with your mother once again. If you are still having issues however, please follow the step below to contact us privately. One of our advisors will be able to get some more information from you and give you more specific troubleshooting.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.