Forum Discussion

B0risgeni0's avatar
B0risgeni0
Honored Guest
4 months ago

Batman promotion

Hi, I bought the Meta Quest 3s and according to the promotion, it comes with Batman as a free gift, but I don't see the option in the promotions to redeem it. Can you help me?

Help me please.

3 Replies

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee

    This can happen. First go to the store from your mobile app and find the app.  It might show ...redeem.....then you can just download it. But if it doesn't work , you can have it resolved and get your game. 

    Stay signed into the community and go here to support. They will help you. Good luck!

    You'll see the link for store support team when you scroll down here. πŸ™‚

     

  • Hi, thank you for your response. I have looked everywhere and I only see the option to buy Batman, and in the promotions, it offers me another game that I don’t like, even though the promotion is supposed to be with Batman... ☹️

     

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hey there B0risgeni0,

       

      We've just come across this post regarding the promotional bundle that you have purchased with your Quest 3S. First off, we'd like to congratulate you on your brand new Quest device!

       

      For some clarification, the Batman Arkham Shadow promotional bundle has officially ended and has been replaced with the Gorilla Tag bundle within the past few months. It seems that the site you purchased the device from, may have just forgotten to update this in their details.

       

      That being said, if you believe this to be incorrect, don't hesitate to PM us. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.