Forum Discussion

Renesaurio's avatar
Renesaurio
Explorer
1 year ago

Beat Saber not working on Quest 3

Description of the Issue:

  • I recently purchased a Quest 3 VR headset and was able to play Beat Saber without issues after the initial setup. It worked fine for one day, but I started experiencing an issue the next day. The game opens, but the play button won’t load on any song. Additionally, the icon that should be between the solo and online modes in the main menu doesn’t load.

Steps I’ve Already Taken to Troubleshoot (to no avail):

  • From a Quest 3 headset perspective, I’ve:
    • Checked for software updates for both the headset and Beat Saber.
    • Restarted the Quest 3 multiple times.
    • Verified there is enough storage space on the device.
    • Reinstalled Beat Saber multiple times.
    • Tested other games, which work fine, except for VRChat (gets stuck on joining).
    • Checked controller connections to ensure they’re properly synced.
    • Factory reset the headset (this temporarily fixed the issue for a day, but the same problem reappeared after a few hours).
  • From an ISP/Network perspective, I’ve:
    • Tried port forwarding.
    • Assigned a static IP to the Quest 3 and placed it in DMZ.
    • Enabled UPnP.
    • Connected to my phone’s hotspot network instead of my home WiFi.
    • Restarted my WiFi several times.

Additional Information:

  • The problem occurs consistently every time I try to play Beat Saber.
  • The game is NOT modded, and the issue exists in all songs, including the default ones.
  • I can usually join online lobbies, but I can’t select a song, and when the game "starts," I’m left in the lobby. Occasionally, I can’t even join.
  • Other apps work fine, such as the internet browser, YouTube, Twitch, and Population One.
  • I’ve recorded a short video showcasing the issue, which you can watch here: Video Link

Hardware & Software Details:

  • Quest 3 Firmware Version: 72.0.0.530.347.670816297
  • Beat Saber Version: 1.40.0_2229 (code: 1466)

Request for Help:

  • Has anyone experienced similar issues with Beat Saber on the Quest 3? Any advice on how to fix this or other troubleshooting steps I should try would be greatly appreciated.

16 Replies

  • shoyapkyuyapkyu's avatar
    shoyapkyuyapkyu
    Honored Guest
    1 year ago

    Same problem. Haven't played for many months, started Quest 3 for the first time since then. 

  • Choleni's avatar
    Choleni
    MVP
    1 year ago

    Hi Renesaurio 🙂

    I just checked beat saber on my Quest 3....it's working without issues, so I don't think it's a game bug.

    Beat saber version is 1.40, but....

    ....I'm still on Quest version v71 and wonder if v72 is related to that problem🤔

    • Renesaurio's avatar
      Renesaurio
      Explorer
      1 year ago

      Would be great to know, because the update was applied automatically through the Quest 3 updates.

  • Renesaurio's avatar
    Renesaurio
    Explorer
    1 year ago

    I called my ISP today who insisted everything looked right on their end. They asked me to provide the specific ports used by Beat Saber so that they could open them for me and look into it. Does anyone knows which ports are used by Beat Saber? I emailed them but not sure how long they'll take to respond (if ever).

  • Choleni's avatar
    Choleni
    MVP
    1 year ago

    I emailed them but not sure how long they'll take to respond (if ever).

    Renesaurio I didn't get a response from beat saber when I mailed them with an issue some years ago. They've pushed out an update which fixed the problem, though.

    But in that case more user were affected, you seems the only one - except of shoyapkyuyapkyu  -  with this problem.

    What happens, if you install an older beat saber version .... just to rule out 1.40 causes the issue somehow.

  • Raebaby69's avatar
    Raebaby69
    Honored Guest
    1 year ago

    I cannot get Beat Saber to open on my quest 3 since the update. I have uninstalled and reinstalled already. Any other suggestions?

  • Sm0k3d0uT420's avatar
    Sm0k3d0uT420
    Honored Guest
    1 year ago

    I wanted to try the free trial to see if it was worth purchasing and can't even download it. After I click agree and download it gives a Query Error. If they can't even get a trial correct I don't have faith in the full game.

    • Choleni's avatar
      Choleni
      MVP
      1 year ago

      If they can't even get a trial correct I don't have faith in the full game

      I think your problem is most likely not with the game but rather with server/software issues.

  • ToTheTopVR's avatar
    ToTheTopVR
    Explorer
    1 year ago

    Running into the same issue today - I can click on songs, but I just get a spinning icon and the play button never appears.  Tried restarting the headset, router, etc. no luck.  Quest 3 On v72.

  • RavenousPathogen's avatar
    RavenousPathogen
    Honored Guest
    1 year ago

    I've had the same issues, I found just doing a restart of the quest, then logging straight into the profile you want seems to negate that looping load screen.

  • swa.ying's avatar
    swa.ying
    Honored Guest
    1 year ago

    I'm having the exact same issue. Quest 3 v72 with a slightly different build number. Same beat sabre version.

    The only thing I can currently play is campaign which appears to load and run correctly. Online, like you, I can join games but they don't actually start. 

    This feels network related. If I click unpurchased/not downloaded catalogues it just spins - no play list and no option to purchase. 

    Haven't played BS for a few weeks so unsure when it started. 

  • linne55's avatar
    linne55
    Honored Guest
    2 months ago

    my headset quest 3 will not update to new version. stops at 1.5G/1.7G.

     

    what is the issue?  headset is fully updated. game not modded. all other games updated just fine.

    • Choleni's avatar
      Choleni
      MVP
      2 months ago

      Hi linne55​ 🙂

      Often uninstalling/reinstalling the game can help to solve such problems.

      Have you tried that?

      • linne55's avatar
        linne55
        Honored Guest
        2 months ago

        I have not tried that. I'm a bit worried about trying that since other players can't get on at all. I guess that is my only option at this point. what i find really weird is on the upgrade screen it starts to show several downloads of the exact same app. one goes at 285mb, fails to install. then 3 more pop up with the 1.7GB update all within seconds of each other.

        the game plays but i cannot connect to online play. i tried playing a hard level since I mainly play E  and EX. my score shows up on world servers. it's connected somehow but zero coldplay and now no online play.