Forum Discussion

Vlachy's avatar
Vlachy
Honored Guest
4 months ago

Bought the game, money transfered, but the game is not in library and appears as ready to buy.

Hello,

I just bought Beat Saber on Oculus 2, authorized the payment on my phone, then went back to headset. I was prompted to type the pin to authrize the purchase, so I did, money were transfered from my account, but then it showed me an error while verifying the purchase.
The Beat Saber is not in my library and in the app store it still looks like ready to buy, so I did it again and the whole process was the same. So now I have no game, yet I paid for two and don't know what to do. There is no purchase under my account that I can try to track with some ID, so what now? Anyone experienced a similar problem?

Thanks in advance. 

Beat Saber
Game purchase
Meta Quest 2
Money gone
Oculus 2
Purchase Error

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hello there Vlachy,

     

    We see such a payment related issues while purchasing from the Meta Store could be quite concerning and we definitely intend to look into this to get you sorted with the Beat Saber Purchase. As the issue may require some exchange of sensitive information for us to asses it, we'd request you to reach us via PMs:

     

    • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
    • Next, click "Send a Message" to privately message us! 

    Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to your response!

  • Vlachy's avatar
    Vlachy
    Honored Guest
    4 months ago

    Hi MetaStoreHelp​,

    Never heard from you in private messages, but after some time I contacted you I got the purchase receipt on emial and the game appeared in library.
    So if this was you, thanks for that :D
    Now what about the second payment I made for the game? Will that be send back to me?

    Thanks in advance.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Hey again!

       

      Since we're unable to reach you via PMs on this platform, we'd request you to reach out to us via the Meta Store support page by opening a ticket for the same.

       

      Once our team is able to look into the issue and assess the situation in detail, they could definitely provide you with the best assistance in this matter.