Forum Discussion

Vlachy's avatar
Vlachy
Honored Guest
2 months ago

Bought the game, money transfered, but the game is not in library and appears as ready to buy.

Hello, I just bought Beat Saber on Oculus 2, authorized the payment on my phone, then went back to headset. I was prompted to type the pin to authrize the purchase, so I did, money were transfered...
Beat Saber
Game purchase
Meta Quest 2
Money gone
Oculus 2
Purchase Error
Vlachy's avatar
Vlachy
Honored Guest
2 months ago

Hi MetaStoreHelp​,

Never heard from you in private messages, but after some time I contacted you I got the purchase receipt on emial and the game appeared in library.
So if this was you, thanks for that :D
Now what about the second payment I made for the game? Will that be send back to me?

Thanks in advance.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hey again!

     

    Since we're unable to reach you via PMs on this platform, we'd request you to reach out to us via the Meta Store support page by opening a ticket for the same.

     

    Once our team is able to look into the issue and assess the situation in detail, they could definitely provide you with the best assistance in this matter.