I am a parent and my child requested a game, Clamb. I clicked on the request and purchased it. It told me that a gift card would be sent to my child, yet my child's account has no email address shw where has the gift card gone as it did not go to my email address. When I go into my child account in family centre it is still saying that the purchase request is pending yet I have been chagned and was emailed a tax invoice/receipt please help!
Hi ness.2.452405!
Thank you so much for sharing your experience and for bringing this issue to our attention. We totally get it, we've all been there! We imagine your son was excited to get a new game and jump into a new adventure. We're sure he must have been a bit disappointed when you realized you were charged for a game that wasn't even in his library. We know this isn't the experience you were expecting, nor is it the experience we want our users to have. We're here to help and happy to work with you to get this issue fixed as quickly as we can.
In order to provide you with effective and efficient assistance, we would need to request some private information from your account. We would love for you to send us a direct message so we can discuss your issue discreetly.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon! Until then take care!
Hi again! We're just checking in to see if you still require any assistance with this issue? If so, please do not hesitate to get back in touch!
