Forum Discussion

murphdog.2024's avatar
1 month ago

Cannot make purchases

When I attempt to make game purchases, o receive this message:

request not completed- we noticed something unusual, and for your security, this request couldn’t be completed. Please try again later or visit our help center 

The Help Center has a message saying “this page isn’t available right now”

Rebooting the device and deleting and re-entering my payment info didn’t work. I reported an issue within the meta app but have not heard back. Please help me fix this!

7 Replies

  • Hi murphdog.2024​ 🙂

    murphdog.2024 wrote:

    I reported an issue within the meta app but have not heard back.

    You won't get a reply to a bug report.... it's just to let Meta know something is wrong.

    You can contact support via email, chat or WhatsApp here:

    Get Support

    or, if you have issues using the link above, by sending a PM MetaStoreHelp​ here in the forum.

    Click on their name, then click the "message" button.

    • murphdog.2024's avatar
      murphdog.2024
      Explorer

      THANK YOU!!! Seriously you really helped out a less than tech savvy mom!

      • C_dubbz64's avatar
        C_dubbz64
        Honored Guest

        I just put in a ticket and I have the Meta payments team looking into my issue. 

  • I am dealing with the same thing and added a different payment method and I sent them a message.