Forum Discussion

Edmund_VR_0943's avatar
Edmund_VR_0943
Honored Guest
6 months ago

Cannot redeem gift bundle

I received a gift bundle "Walkabout Mini Golf - Whole In One Bundle" recently but I could not find a way to redeem it. Normally you should be able to redeem a certain app/game on that store page with the "..." button -> "redeem gift". However this button is just no accessible in any bundle gift.

When you check on any bundle, the store page only shows the Arrow sign which is a sharing button. I tried on Chrome or Edge but there is no luck.

I also tried to access the bundle store page on the headset itself (Quest 3). You will first see the "..." button on the bundle gift, next to the "purchase" button. Once you click the "..." button, it will vanish and the "purchase" button simply widened to take over the space that the "..." button took.

It is so frustrated to know that you can buy a bundle gift but you cannot redeem it.

 

Anyone who know how to redeem the bundle gift please let me know how. thanks 

5 Replies

  • Hi Edmund_VR_0943​ 🙂

    maybe you must redeem the main game and the DLCs get added automatically?

    But that's just wild guess and I don't wanna tell you something wrong.

    I think, you better ask support. 

    You can do that via email. chat or whatsapp here:

    Get support | Meta Store

    Good luck!🤞

    • Edmund_VR_0943's avatar
      Edmund_VR_0943
      Honored Guest

      The code does not work on main game (it shows the error message that “this code is for another item” etc when you try to redeem the code on the main game.

      For meta support, I have been checking with them back and fro and they just told me to keep patient🤦🏻‍♂️

      • Choleni's avatar
        Choleni
        MVP

        Uh, that's bad.🙁

        But if it is a store error you have no other choice than being patient and wait for a fix.

        I  understand your frustration, though.

        It's like holding a box of choclate but not allowed to eat it😂

         

  • Hello, did you ever figure out how to solve this issue? I’m having the same problem. Gifted a bundle but cannot redeem. 

    • steve_40's avatar
      steve_40
      Expert Consultant

      There should be a notification in the phone app telling you how to redeem.