Forum Discussion

Jacob2000's avatar
Jacob2000
Explorer
27 days ago
Solved

Can't access Worlds

I recently got a 3S for Christmas and when I tried to access Worlds through the device it wouldn't let me saying it's unavailable. Then I tried it on the mobile app and it said that my account is restricted for violating several rules. It told me to check my email and there was none. I checked my account standing and it says that it is perfectly fine. I talked to the little AI helper but it's telling me to do things that are literally impossible like submitting an appeal when there is no option to do so. I can't find anywhere to talk to a real person at meta to fix this as I can only assume that this is a bug because I didn't magically violate several rules on VR before even having VR.

  • Okay so I talked to support and the problem was that I needed to disconnect my facebook account from my meta account and that fixed it. You'll have to restart your headset in order to get worlds on it after that.

12 Replies

    • Jacob2000's avatar
      Jacob2000
      Explorer

      Thank you I am located in Canada which according to that list should be supported. I am also not using a VPN. I have contacted support and still waiting for a solution.

  • Majjikk's avatar
    Majjikk
    Honored Guest

    I have the identical issue. I have been searching for a solution since Christmas Eve

     

    • Choleni's avatar
      Choleni
      MVP

      Hi Majjikk​ 🙂

      Are you in one of the supported countries?

      I provided the link in my first post.

      • steve_40's avatar
        steve_40
        Consultant

        A few people in supported countries (such as UK) reported not having access to Worlds. I suspect it could be due to VPN use. Also, if they get account violations, it could be due to the VPN use, which is technically violating the Meta/Facebook community guidelines. Facebook seems to be enforcing this rule quite strictly more and more in some countries, like China.

    • Jacob2000's avatar
      Jacob2000
      Explorer

      Okay so I talked to support and the problem was that I needed to disconnect my facebook account from my meta account and that fixed it. You'll have to restart your headset in order to get worlds on it after that.

      • steve_40's avatar
        steve_40
        Consultant

        I guess Meta just scored another own-goal, lol. That's totally nuts 🤣.