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tyrennnn's avatar
tyrennnn
Honored Guest
6 months ago

cant find purchased game

i purchased thrill of fight 2, it took the money out my account and i cant find it now. i checked the library, i restarted the oculus multiple times, and when i try to go thru the app store, it says purchased but it doesnt give me an option to play it, the β€œ$9.99” is just a dark blue button. someone help please

2 Replies

  • Hi tyrennnn​ πŸ™‚

    Have you tried installing/launching it via the Horizon app on your phone?

    Another option.... check your settings to see if your headset needs to be updated.

    A few months ago, the issue was resolved for some users with updating their headsets .

    I'm not sure, if that even could work now, as the updates aren't working properly at the moment.πŸ€”

    If nothing works, reach out to support via email, chat or whatsapp here:

    Get support | Meta Store

     

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee

    What Choleni says! Also maybe check that you haven't accidentally put it in hidden apps? Probably not, but worth taking a look. I accidentally hid one and it took me a day to realize it was there all along.πŸ˜‚