Can't Refund a SINGLE Game

Hello everyone,

This morning, I bought a game. I launched it but didn't get past the introduction (only played for 10 minutes max).

But when I try to get a refund from the app, it says, “Not possible. You have either played for more than 2 hours or purchased it more than 14 days ago.” (the reason why i want to refund is because I would like to purchase it on my main Meta account and not on this one).

At that point, I tried to contact support, BUT UNFORTUNATELY, on my META account, where I can clearly see my game purchases, I can't request to contact support because it says I don't have a device linked to the account. BUT when I access this site with the same META account: https://auth.meta.com/settings/my/devices/  . I can see my device.

When I try to click on the button to enter the device's serial number, META ALSO tells me that it doesn't exist.

This is driving me crazy. How am I supposed to contact support? Is there no support?

I'm completely lost here.