Forum Discussion

IAMTHESERGEVOL1's avatar
IAMTHESERGEVOL1
Honored Guest
2 years ago
Solved

Error Message "Not enough memory to run (game)"

I'm having this same issue as this other thread, but it only happens at random, I'd like to follow these steps on that thread, but I'm scared of losing all my stuff in all my games.

download games
error message
Low Memory
Meta Quest 3
  • The_1st_Dark_Lord_Morgoth's avatar
    The_1st_Dark_Lord_Morgoth
    2 years ago

    THIS IS NOT A SOLUTION - MARKING ONLY FOR VISIBILITY

    Hey guys! I remember this was an issue some time last year that should have been fixed after an update at the time. Since it looks like this issue is coming back, I would gladly bring this up with the engineering teams so that this can be looked into further. Can you also share some information so I can relay it to the teams?

    • What device do you have?
    • What is the latest OS build for your headset? The current versions are v65 and v66.
    • How much memory do you have left on your devices?
    • Have you tried any troubleshooting or workarounds to try to resolve this issue?
  • The_1st_Dark_Lord_Morgoth's avatar
    The_1st_Dark_Lord_Morgoth
    2 years ago

    Hey guys! I wanted to check in and see if you were still having trouble with the "Not enough memory to run" error message. If you still are, please be sure to submit bug reports so our engineering teams can look into this further. Please be sure to be as detailed as possible when you create the reports, as the info can greatly help them. I also recommend sending emails to the support teams. Once you reach out to them, they'll have the tools needed to help with this issue. I hope this info helps!

29 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey there, IAMTHESERGEVOL1! We definitely understand the hesitation to factory reset, and we'd like to do our best to provide some further insight on backing up your headset's data! Before a factory reset, we recommend making sure Cloud Backup is enabled in settings if possible. If you have not gone in and manually disabled Cloud Backup, it should be automatically enabled. For more information on this feature and what specific content is covered by it, please check out this article. The instructions to factory reset your headset are gone over right here as well. This is the next best step we recommend, as it should completely refresh your headset and knock out any potential bugs. Please let us know your results! 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hello, hello, IAMTHESERGEVOL1! We're checking back in to see if you still needed assistance with that memory error message on your headset. If so, please don't hesitate to let us know. We'll always be happy to hear from you! 

  • Cyar363's avatar
    Cyar363
    Honored Guest
    2 years ago

    I am having the same low memory issue while loading ESPIRE 2. I go through the setup but once I start loading the mixed reality game, I get the low memory error. I am using the Meta Quest 3 512GB with the latest updates. 

  • storyup's avatar
    storyup
    Protege
    2 years ago

    I am also having this issue on my Quest 3. "Not enough memory" to load the apps. 

  • The_1st_Dark_Lord_Morgoth's avatar
    The_1st_Dark_Lord_Morgoth
    Retired Support
    2 years ago

    THIS IS NOT A SOLUTION - MARKING ONLY FOR VISIBILITY

    Hey guys! I remember this was an issue some time last year that should have been fixed after an update at the time. Since it looks like this issue is coming back, I would gladly bring this up with the engineering teams so that this can be looked into further. Can you also share some information so I can relay it to the teams?

    • What device do you have?
    • What is the latest OS build for your headset? The current versions are v65 and v66.
    • How much memory do you have left on your devices?
    • Have you tried any troubleshooting or workarounds to try to resolve this issue?
    • Pax_Tate's avatar
      Pax_Tate
      Honored Guest
      2 years ago

      I go to download on my meta quest and it says unavailable. I have storage and I live in the US. Also a few of my other apps are stuck in install queued.

    • echowater6539's avatar
      echowater6539
      Explorer
      2 years ago

      "You'll need more free space to download BONELAB to this meta quest link Library location (12.09GB required). you can manage your locations in settings."  I had 13.95GB on that location

    • storyup's avatar
      storyup
      Protege
      2 years ago

      100 GB storage free of 128 GB.  Meta Quest 3 is the device that's displaying "low memory" for the Healium app when you try to load it. Deleting the app and re-installing it fixed the issue but it's a pain to have to do that. Software version up to date with v66....25. OS SQ3A.......A1.  Thanks for troubleshooting this!

      • The_1st_Dark_Lord_Morgoth's avatar
        The_1st_Dark_Lord_Morgoth
        Retired Support
        2 years ago

        Thanks for the info, storyup! Can you please share the full OS build of your headset, or take a screenshot of it in your headset settings? I can pass the build number on to the engineers, and that can greatly help them look into this issue. 

  • The_1st_Dark_Lord_Morgoth's avatar
    The_1st_Dark_Lord_Morgoth
    Retired Support
    2 years ago

    Hey everyone! I haven't heard back from anyone about this issue, and I wanted to check in and see if you still needed help. If you're still getting the error for not having enough memory in your headset, please share the info that I asked for in the marked solution comment. Once I have this info, I can pass it on to the engineering teams so they can look into it further.

  • The_1st_Dark_Lord_Morgoth's avatar
    The_1st_Dark_Lord_Morgoth
    Retired Support
    2 years ago

    Hey guys! I wanted to check in and see if you were still having trouble with the "Not enough memory to run" error message. If you still are, please be sure to submit bug reports so our engineering teams can look into this further. Please be sure to be as detailed as possible when you create the reports, as the info can greatly help them. I also recommend sending emails to the support teams. Once you reach out to them, they'll have the tools needed to help with this issue. I hope this info helps!

    • DayvidVR's avatar
      DayvidVR
      Explorer
      2 years ago

      Still happening on v68.

      I’ve been experiencing this issue for months, primarily in Horizon Worlds (HW). Initially, I didn’t think much of it since it occurred infrequently, and others I play with mentioned they encountered it as well. However, after purchasing Arizona Sunshine 2, the problem has become much more frequent. I can’t play for an hour without the game closing due to a “not enough memory” error, usually when loading a new chapter.

      I’ll submit a bug report, but I suspect this issue is widespread, as everyone I’ve spoken to in HW has encountered it.

  • Matty3uk's avatar
    Matty3uk
    Partner
    2 years ago

    I've reported my problem multiple times and I've still not had anyone try to help me.

    Where do I go to make a complaint

  • Matty3uk's avatar
    Matty3uk
    Partner
    2 years ago

    Hello mate.

    did you get any help with this problem in the end.