Forum Discussion

meidenbj's avatar
meidenbj
Honored Guest
5 months ago

Error Performing Query gift card

Have a gift card for Bear Saber and every time I input the code to redeem i receive a message "Error performing query". 

Contacted support and they said I'd receive an email immediately. Still waiting on the email. I feel like this is a bait-and-switch

4 Replies

  • axzyava's avatar
    axzyava
    Honored Guest
    3 months ago

    Did you find a solution? I’m still here same problem I’m starting to get pissed off lmao

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 months ago

      Hi there axzyava,

       

      We understand you are having issues redeeming a Gift/Content card and are receiving an error message. We want you to have the best possible experience in the world of VR and know how this can negatively impact it. Please attempt the following troubleshooting steps:

       

      • Make sure the card’s status is Active. An active status indicates the card has been bought and is ready to be redeemed.
      • Ensure you are in the same zone as the card was bought in. Gift cards cannot be bought in one zone and redeemed in another.
      • If redeeming via the Meta Horizon mobile app, make sure it is up to date.
      • Try restarting the Meta Horizon mobile app.

      Should the issue persist after having followed these steps, then please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      We look forward to hearing from you! 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 months ago

      Hi again axzyava,

       

      We're just checking in and wanting to inquire if  are still experiencing issues with redeeming the Gift/Content card. If so, then please send us a private message so we can further look into the matter.

       

      Looking forward to hearing from you! 

      • Jameseye's avatar
        Jameseye
        Honored Guest
        23 days ago

        Hey meta I’ve been having the same problem but,mine is different because I’ve already tried all the methods and still the same.Since I couldn’t use it I decided to give it to my friend and the app told him that it had already been redeemed,which it hasn’t because if it was I would have the money and there is like 50 bucks on that thing.I was really looking forward to buying some games but now I can’t