Exception refunds

Hi minty37!

Thanks for posting your query to our forums. We can advise that any refund processed as an exception would be a one time exception for that product and so there would be no reset on it as an exception could only be made once for the product refund.

If you're having trouble with processing a refund for a product or have a more in depth query about a certain refund we would urge you to get directly in touch with us by either selecting our name to get to our profile page or clicking just here. We would be happy to get a few more details about any refunds you're having trouble with and can advise if any exceptions can be made as long as they have not been made previously.