hi im having an issue when trying to download asgards wrath 2, im on q3, every time i try to download the game, the download stops and the asgards wrath icon goes back to install, i normally get between 100-600mb when it does this, the highest download i have got to is 18gb, i have restarted the quest and done a factory reset, there is plenty of space and i have tried different wifi networks. i can download and install other games just not this 1.

This is fixed! Our team has informed us this is solved (over all issues with games downloading) Stuck on installation: 1.Restart the headset Please let us know if this is still an issue to get a better look into this for you!

Game Downloads keep cancelling themselves on Quest 3

409 Replies

DripN_Snowflakes
Honored Guest
2 years ago
My quest does not want to download apps. If the app is large it will begin the download up untill a certain point and just quit. I have to click the download button again to restart.

This continues to happen with everything i try to download.

I have reset wifi on my headset
I have reset the wifi on my modem and router
Ive turned off my headset
ive factory reset my headset

It first started when i tried to download assassins creed nexus

and now as im trying to download Asgards wrath
- Dee.Mystic.1
  Explorer
  2 years ago
  If you're encountering issues with incomplete game app downloads on your device, it's likely that your device doesn't have sufficient space for new game applications. To address this, first, check the available space on your device. If you find that you need to free up some space, consider transferring your media files to your PC using either Air-link or a USB cable.
  For a more organized approach, utilize tools such as Side Quest to create backups of both your media and game data files. This ensures that you can maintain copies of your important files while making space for new game installations. Additionally, periodically review and delete any unused or unnecessary apps and files to keep your device optimized for smooth gaming experiences. Good luck!
- MetaStoreHelp
  Community Manager
  2 years ago
  Hey there, @DripN_Snowflakes, thank you for reaching out to the community with this issue, and thank for you the troubleshooting you have already done! Issues when trying to download apps is not a happy experience for anyone, so be assured we'll work with you to get to a resolution! For starters, Dee.Mystic.1 has posted some good general advice that you might want to look into when you can. Second, we'd like to get some additional information about what is happening and what you have done:
  
  Have you been able since the reset to download ANY games/apps, or is this only happening with specific apps?
  
  Have you tried connecting to a different network or through a hotspot to see if you have any difference in symptoms?
  
  The more information you can provide about your symptoms and what you have tried the better idea we'll get of the root cause and how to help get this resolved! Hope to hear back from you soon!
  - Evolvic
    Adventurer
    2 years ago
    Hi,
    Please read my reply to the original post above, I have documented exactly the same issue in detail and I would like this sorting out please.
    Regards.
- Evolvic
  Adventurer
  2 years ago
  I am having the exact same issue and nothing is fixing it.
  Mine started after I popped my headset on yesterday and tried to download Asgard's Wrath 2.
  I noticed that the store page said that it was advisable to update my headset to V60 for the game and when I went and looked, I was already on V60 so it must have updated overnight.
  But then when I tried to download the game, it always gets stuck between 500-600MB and then cancels, it just won't download, nor will any other game or app now.
  I have tried everything from switching to multiple different Wi-Fi, rebooting headset, rebooting router, signing out of Quest phone app and signing back in, finally I did a factory reset on the headset and the issue is still there.
  Before anyone asks.....I had well over 230GB free storage before I did the factory reset, I now have the full 512GB.
  So I currently have a very expensive paperweight and a vast library of games I have purchased.....and I can't get access to them.
  This needs to be fixed asap please, nobody from your support team seems interested and when I finally got to speak to someone via WhatsApp last night, every response took them around 20 minutes and the only answer I got was "have you tried rebooting the headset".
  Come on guys, I'm a software developer of 40 years, I've owned almost all headsets released since DK2 and so I know what I am doing and I have never encountered anything like this.
  It has to be software related surely, some update you have done has caused this because previously and for the past few years.....it has been working perfectly and I haven't changed a thing at my end.
Evolvic
Adventurer
2 years ago
Hi +1 for this, I am having the exact same issue and nothing I do fixes it.
Tried signing out and uninstalling Quest phone app, rebooting Quest 3, factory reset Quest 3, switching to multiple different Wi-Fi and absolutely nothing works.

It isn't limited to just Asgard's Wrath for me either, before the factory reset I had 9 apps / games that had updates and none of them would download.
Since the factory reset, nothing will install now because download won't complete.
- Imperators
  Expert Protege
  2 years ago
  iv currently tethered my quest to my phones data, its slowly downloading, every now and then i have been switching wifi off and back on so it pauses and resets the connection, so far it hasnt restarted this way. still got 15gb to go, pretty sure it will restart soon. il let you know if it works or not.
  - Evolvic
    Adventurer
    2 years ago
    **bleep**....I can't even try that because I get charged for tethering to my phone, plus....I still have the issue once this downloads.
    They need to sort this asap.
    I hope it works for you though and would love to hear how you get on.
    Out of curiosity, do you have this issue with other games too?
    It's most but not all of my games that are doing this.
    Crazy.
- MollySunshine289
  Explorer
  2 years ago
  I am having the same issues with Asgards Wrath 2. It won't download.
radman0184
Honored Guest
2 years ago
Same issue, nothing I do helps, been trying to download constantly since release yesterday. I'm about to give up. I did have this issue also with a few other games like assasins creed nexus, for that I just kept retrying over and over and eventually it finally completed all the way but that was no where near the size of asgards wrath 2. Wish they would do something, its clearly not my internet as I can do everything else (including video conference calls) while trying to download the game. It has to be something on the meta servers.
- Evolvic
  Adventurer
  2 years ago
  Oh dear, I'm really sorry to hear that you are going through the same issue too but it's sort of good to know that it is an issue for more than just 1 or 2 of us.
  I finally got an email reply from Meta support and the guy has just asked me if it effects only Asgard's or other items too.....and at least on my device, it is more than just Asgard's, Assassins Creed Nexus, Walkabout Mini Golf and other titles just will not download, they all do the same thing where they get to a certain point, freeze at that point for a short while and then the download gets cancelled.
  
  I shall keep you informed if I manage to get anywhere with Meta support on this. 😉
  - Imperators
    Expert Protege
    2 years ago
    i have just had it happen to demeo as well so not just an asgards wrath issue. mine does exact same it freezes then cancels. its also happening on my quest 2. going to try factory reset that in a bit and see if it still happens. strange to have the same problem on both my devices. maybe its an account issue.
IanMcRV
Explorer
2 years ago
Me too, trying to set the settings so the stupid thing doesn't go off after 4 hours but the display seems to go off immediately after removing he Q3, I'd got to over 15gigabytes downloaded on my cellular data (the only data I have) and the blasted thing reset to zero....
Imperators
Expert Protege
2 years ago
hopefully someone from meta will see this and give us a way to revert to an older version of the os till they get this sorted.
- Evolvic
  Adventurer
  2 years ago
  Yeah fingers crossed.
  Actually, I will ask the Meta support guy about this very thing once he replies to my last response to him.
  I'll point him to this and a few other posts on here about the same issue.
IanMcRV
Explorer
2 years ago
Actually I'm getting 'Headset Wi-fi Connection lost, please go to settings to troubleshoot'
So I think this might be the reason.
- Evolvic
  Adventurer
  2 years ago
  Ah maybe, I haven't had that at all so not the case for me, unless it isn't telling me.
  But Wi-Fi is perfect here, as is internet connection.
- Imperators
  Expert Protege
  2 years ago
  my wifi has been perfect, and iv tried a few different networks thanks to friends and my phones internet.
  - Evolvic
    Adventurer
    2 years ago
    Yeah same here, perfect Wi-Fi, internet and I have tried multiple ways to solve this.
    It has to be the OS update I think.
12Titans
Protege
2 years ago
Same issue for me & agree that it affects multiple apps, not just AW2. Some of them do eventually complete if I try installing enough times, but zero chance that will work for AW2 because of the size.
tim.engler.75
Explorer
2 years ago
Same problem here. On v60. Started to download last night, got to 6 GB then zero. Now tried again this morning and same thing at 2 GB. Chiming in to get Meta's **bleep**ING ATTENTION!!!
Evolvic
Adventurer
2 years ago
This will be my 3rd day of trying to get any sense out of Meta support on this issue, 3rd day of not being able to download anything to my Quest 3.
Have any of you attempted the WhatsApp route?......it's hideous and I came to the conclusion that I was chatting with bots, 2 nights in a row and all I did was go around in circles with it....getting asked the same questions over and over.
Their support system is absolutely appalling.
- 12Titans
  Protege
  2 years ago
  It was WhatsApp I used as couldn't find any other options. I'm not sure if it was a bot, but it was heavily scripted, so they didn't offer much beyond what I'd already read (and tried) online.
  - Evolvic
    Adventurer
    2 years ago
    Honestly I felt like I was going insane as I explained everything in fine detail, 3 times in total regarding the steps I had taken, including factory reset.....and the final question I got asked last night was..."do you think that maybe you dont have enough storage space and need to delete some apps".....I was honestly ready to launch my phone against the wall at that point.
    Just incredibly bad support.
chrisgv01
Explorer
2 years ago
Yup. Same issues here. I've lost track of the number of download attempts I've made. It just stops, every single time. Tried all the fixes suggested here with no luck. Disappointed.