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SerialDesignation's avatar
SerialDesignation
Honored Guest
22 days ago

Game not installing!

Hello! Since yesterday, A game I've been trying to install would immediately stop installing by itself. For example,I would click install, and it would say like 0/400 MB downloaded, then it would pause at that for a few seconds before it cancels itself.

For some background information, I was able to play an early access version of the game before it released, and it worked perfectly fine before.

This happened ever since the game released to the public, when I tried to the update the game it didn't work. When I tried restarting and powering off my headset and then updating again it didn't work. 

To try to solve it I tried to switch the version of the game to live release from the beta build and uninstalled and installed the game but now it wouldn't even install anymore. I did everything from checking my storage to make sure I had enough storage (I have enough to download 100 of that game), checking my wifi to make sure I have a stable wifi connection, making sure my headset was fully updated, downloading other games to see if they install or get stuck like this game (they do install, all except the game im trying to install) I even factory reset my vr and it wouldn't work. 

I don't understand what the problem is, please help!

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey @SerialDesignation

     

    We'd love to help you out with this problem but we just need some more information. 

     

    Could you kindly let us know if it's only happening with this particular game/app? If you're unsure, can you try download another game/app and let us know how that goes? 

     

    We look forward to your response! 

  • What's the game you're talking about? Maybe the game has a download issue. If you tell us exactly what you're downloading others may have a similar experience.