Forum Discussion

ralph.parsons.2026's avatar
ralph.parsons.2026
Honored Guest
20 days ago

Games

Hi I used a free trial for a game on my meta quest 2 and then purchased the full version. The store shoes “start”, but when I launch it , it says the free trial has ended and loops back to the store 

 

can you remove the trial entitlement and refresh the full purchase license on my account please 

2 Replies

  • Hi ralph.parsons.2026​ 🙂

    ralph.parsons.2026 wrote:

    can you remove the trial entitlement and refresh the full purchase license on my account please

    Nobody here on the forum can do that.

    You must talk to support, they'll sort that.

    You can contact Meta support via email, chat or WhatsApp HERE

  • steve_40's avatar
    steve_40
    Honored Visionary

    You don't even say which game it was 🤦‍♂️.

    Maybe you should uninstall the trial version and delete its data and also the saves that were stored in the Cloud.