Hi there,
We noticed your post and would love to lend a hand so you can both get back to exploring the Metaverse together!
Here are a few things your friend can try out, to get their app downloaded:
Try power cycling their device:
For Meta Quest headset:
Hold the power button down until the shutdown options appear.
Power off the headset. Do a full shutdown, not just a restart.
Wait 30 seconds.
Power the headset back on.
Make sure that the Meta Horizon app is up to date.
Log out and log back in on the headset:
For Meta Quest headset:
Hold the power button down until the shutdown options appear.
Power off the headset. Do a full shutdown, not just a restart.
Log out of the Meta Horizon mobile app.
Restart the mobile phone.
Log in to the Meta Horizon mobile app.
Power the headset back on.
If they are still having issues, please don't hesitate to get back in touch!
