Gorilla tag not working
I updated my gorilla tag and now every time I try to play it I can’t the screen goes black and an agreement form pops up so after I agree to it the screen stays completely black!! Can someone please help me
Forum Discussion
38 Replies
Hey there AaliyahEmma, thank you for reaching out about this. We hate it when our games are black screening, and we would love to assist you however we can!
The first step we would recommend would be to restart your headset by turning it off (Press and hold the power button until prompted to shut down the headset) and leave it off for 10-20 minutes before turning it back on. If the game still gets stuck on a black screen, try un-installing and re-installing the application and give it another go. As a last resort, you could try a Factory Reset if all else fails.
If you continue to have issues with a black screen, please test if any other applications are having the same issue. If it is only Gorilla Tag that is having issues with a black screen, please consider reaching out to their support channels for assistance.
Feel free to get back to us any time and we would love to assist with anything we can!
I have had the same issue for over a month. Restarted, reinstalled etc, all to no avail. Contacted axiom and never got a response. Always requires acceptance of service terms and then black screen. Audio still works and you can apparently move but you can’t see anything….
You try a factory reset of the headset? or u think its more in the game.
Thank you I am doing that. And I am JediAngus15
Im having the same issue and it is only gorilla tag. I can play every-other game. This happened after the most recent update. What do i do?
Hi there Strawberry_vrr! Thank you for reaching out. We understand you having trouble loading the game Gorilla Tag. We would love to provide you with some assistance so you can get back to enjoying the VR world! We have a couple of questions to get started:
- Did you recently update the Gorilla Tag app or the headset?
- What troubleshooting steps have you attempted?
We are eager to assist you!
Hey again AaliyahEmma, if you are still having issues, let us know and we would love to review anything we can. Just let us know!
Mine is doing the same exact thing. I have uninstalled and reinstalled and it still isn't working. Did you get it to work?
Hey skeletonkiller, welcome to the Community Forums.
Could you make sure if this is happening with only Gorilla Tag, or if it happening with multiple games? It's possible this may be an issue with the game itself, which may require assistance from the developer.
I updated my gorilla tag and now every time I try to play it I can’t. The screen goes black and an agreement form pops up so after I agree to it the screen stays completely black!! Can someone please help me? I’ve already tried the soft reset, uninstalled and reinstalled the game too. Nothing will fix it. All other games work. The oculus has been system updated already. I also opened a ticket w Axiom. Any advice? Thanks in advance!
Were you able to fix this issue?
Same frustrating issue here. Hopefully someone knows a solution?
Any solution?
Have you guys tried launching another application? If any other game or application works, it's most likely an issue with Gorilla Tag itself rather than the headset. Seems like this has been something that users are experiencing often, have you guys tried visiting their Discord for help?
thxs, makes sense. yea, other apps seem fine. i’ll try visit their discord
I only have issues with Gorilla Tag. I will try Discord.
OK I figured out what my issue is. I’m using a parental controls app Circle. It was filtering access to the game’s URL.
This is what I got from the app developer:
We believe the fix to your issue will either be incorrect time on headset, clearing your app data, or factory resetting the headset.
First check your time setting are set to Auto and that the headset has the correct time.
If that does not work please do the following.
next step: Clearing the Appdata.
https://youtu.be/pxuoRPMJRqU?si=TPADSu1Db1mO3uzm&t=26
Just choose Gorilla Tag when following that.
If this did not work you can Factory Reset the headset like this.
https://www.youtube.com/watch?v=qDNn5J3xBe0
Your cosmetics are safe as they are stored on the our servers and not your Quest.
Same thing is happening to me - did all the recommended trouble shooting with no luck. Any update?
Hello there, HJZizzle. Thank you for reaching out about your issue with gorilla tag, we know black screen issues are never a fun time and we want to assist you the best we can. Do you know if this issue is happening with just Gorilla Tag or other games as well? Have you tried clearing your app data for gorilla tag? If so then the next option would be to factory reset your device.
My gorilla tag is not working my phone will not even connect to my headset
Hey again, HJZizzle. We just wanted to drop by again and see if you were still having any issues with a black screen while playing Gorilla Tag. If you still need assistance, we'll be here; just let us know!
It is still not working for me. I’ve done all of the recommended fixes:
1. Deleted app data
2. Change time settings
3. Deleted and reinstalled app
4. Factory reset and reinstalled
Axiom keeps acting like it is just me….
Hey my gorilla tag isn’t working on my oculus quest 2, every other game works just not gorilla tag. I have spent lots of money on the game but now sadly I can’t play the game, I have multiple accounts and it works on every other accounts just not the one with money spent on it. I load in to a black screen then 3 dots appear and I get loaded out every time. I have reinstalled it multiple time and even done a factory reset with cloud backup enabled and nothing worked. Please help Meta Quest.
I just got the meta quest 2. I installed Gorilla Tag and it does not appear to work. To the right I see what looks like a cave with coloured walls. It just stays on that. I uninstalled and reinstalled same thing
Thank you for reaching out to us, westpest! We would like to begin by expressing our gratitude and appreciation for being a part of the Meta Quest family! We understand the fun and excitement of playing Gorilla Tag, but this is not the experience we want any of our users to have. Unresponsiveness in our games is a source of frustration for us, and we would be happy to help as much as we can!
The first step we recommend is restarting your headset by turning it off (press and hold the power button until prompted to shut down the headset), then leave it off for 10-20 minutes before turning it back on. If the game is still unresponsive, we suggest un-installing and re-installing Gorilla Tag and attempt to play it again . As a last resort, we recommend performing a factory reset.
Also, have you attempted to launch another application? If any other game or application works fine, it's most likely an issue with Gorilla Tag itself rather than your Quest. If Gorilla Tag is the only game or app that's unresponsive, we kindly request that you reach out to Gorilla Tag's developer support for assistance.
If the issue proceeds, please do not hesitate to contact us at any time, we are here to help in any way we can! We hope you have a great rest of your day!Hey westpest! We're following up to see if the troubleshooting steps we provide have resolved the unresponsiveness you were experiencing while playing Gorilla Tag. If that's not the case, can you describe the troubleshooting you've carried out, what you're experiencing now, and if it's exclusively when playing Gorilla Tag? We look forward to hearing from you soon!
I did perform your instructions, power off etc etc. I uninstalled and reinstalled. The app downloads, then installs. When opening the app I just get a quick glimpse of a white outlined monkey for a few seconds then a black screen in front of me but if I look to the right side it looks like a cave with coloured walls??.. I have not done a factory reset!!! All other apps (several) I have installed are fine so, a factory reset would remove all that I have installed etc and is not an option for me and I do not think is required. I have uninstalled it.
Thank you for giving all of that a try! Since you've confirmed that all of your other apps appear to be working just fine, we do recommend reaching out to Gorilla Tag's developer. It's possible they may also suggest performing a Factory Reset (after properly backing up your save progress with Cloud Backup), so we're re-providing those instructions here.
Please reach out again if you have any other questions or concerns!
