Gorilla tag not working
I updated my gorilla tag and now every time I try to play it I can’t the screen goes black and an agreement form pops up so after I agree to it the screen stays completely black!! Can someone please ...
Forum Discussion
Hey there AaliyahEmma, thank you for reaching out about this. We hate it when our games are black screening, and we would love to assist you however we can!
The first step we would recommend would be to restart your headset by turning it off (Press and hold the power button until prompted to shut down the headset) and leave it off for 10-20 minutes before turning it back on. If the game still gets stuck on a black screen, try un-installing and re-installing the application and give it another go. As a last resort, you could try a Factory Reset if all else fails.
If you continue to have issues with a black screen, please test if any other applications are having the same issue. If it is only Gorilla Tag that is having issues with a black screen, please consider reaching out to their support channels for assistance.
Feel free to get back to us any time and we would love to assist with anything we can!
Im having the same issue and it is only gorilla tag. I can play every-other game. This happened after the most recent update. What do i do?
Hi there Strawberry_vrr! Thank you for reaching out. We understand you having trouble loading the game Gorilla Tag. We would love to provide you with some assistance so you can get back to enjoying the VR world! We have a couple of questions to get started:
- Did you recently update the Gorilla Tag app or the headset?
- What troubleshooting steps have you attempted?
We are eager to assist you!
Hey Strawberry_vrr. We're just checking back in with you to see if there's any updates on the issue you're experiencing and if you still needed assistance. We're still standing by to assist you with any further questions as well. Hope to hear from you soon.