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AaliyahEmma's avatar
AaliyahEmma
Honored Guest
2 years ago

Gorilla tag not working

I updated my gorilla tag and now every time I try to play it I can’t the screen goes black and an agreement form pops up so after I agree to it the screen stays completely black!! Can someone please help me

43 Replies

  • vlokje6's avatar
    vlokje6
    Honored Guest

    I have a problem with gorilla tag that once i start it it loads and stuff then suddenly it shows gorilla tag is not responding it keeps happening i have deleted the game multiple times and reinstalled it it doesnt work pls anyone help me

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi vlokje6, thanks for reaching out.

       

      We understand Gorilla Tag isn't responding after loading and we see you've tried reinstalling it several times. This isn't the VR experience we want you to have so below are a few things to check.

       

      Have you tried restarting the headset? sometimes, a simple restart can fix these issues.

       

      You could also try clearing the app's cache and checking for updates to ensure both Gorilla Tag and your headset's software are up to date. 

       

      If the app is still not responding after this, feel free to send us a private message so we can investigate further:

       

      • Select our name to get to our profile page
      • Next, click "Send a Message" to privately message us

       

       Please remember, you must be signed into the community first to send us a private message. Thanks.