Forum Discussion

dhfdsgjg5ggfdddfffffdlllllllol's avatar
dhfdsgjg5ggfdddfffffdlllllllol
Explorer
7 months ago
Solved

Gorilla tag on the Meta Quest 3s

Is anyone else having issues with gorilla tag on the Meta Quest 3s where it looks like the arms are glitching? The arms flail around super quick when running or wall running. It doesn't happen constantly, just sometimes. This didn't happen on the Meta Quest 2. It doesn't seem to be happening in other games like the fishing game in Meta Horizon worlds. We have tried restarting, tried using it in a room with blackout curtains (so no windows glare) and tried different tracking settings but nothing seems to work. It makes me wonder if gorilla tag needs updates for the newer headsets?

Edit: It turned out that the design for the long arms sticks (a physical addon we got off amazon) were interfering with the censors somehow. It wasn't an issue on the quest 2 bc of the circle design of the controllers. The long arms completely cover the controllers in the new controller design. Once we removed the long arms it seemed to work better. 

  • dhfdsgjg5ggfdddfffffdlllllllol's avatar
    dhfdsgjg5ggfdddfffffdlllllllol
    6 months ago

    I have updated my post with what worked for us. It was the long arms sticks we purchased from Amazon that seemed to affect the quest 3 controllers. The quest 3 controllers were redesigned without the circles and it affects the movement if you cover them in any way.

5 Replies

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    7 months ago

    Hi there, thank you for bringing this to our attention.
     

    We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.

    Would you mind contacting our wonderful Customer Support team so that one of our lovely colleagues can investigate further. 

    Hope to hear from you soon.

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      7 months ago

      Hello theartistisn !

       

      We understand that you are having some issues with Gorilla Tag on Quest 3S. We would love to look into this issue for you. Therefore, could you please answer to the following questions:

       

      1. Confirm that the app is being downloaded from a Meta platform. Side-loading and third-party platforms, such as Steam or SideQuest, are not supported by Meta Quest Support.
      2. Confirm that the app has been downloaded and installed on the headset.
      3. Are you able to launch other applications? Does the problem occur with more than one app?
      4. When did this start? Were any changes made?
      5. Is the Home Environment having any issues?

      Once you have responded to the above questions, we will be able to look into it further.

      • MetaQuestSupport's avatar
        MetaQuestSupport
        Community Manager
        6 months ago

        Hi there theartistisn,

         

        We just wanted to check in to see if you still needed help? @dhfdsgjg5ggfdddfffffdlllllllol mentioned that removing the long arms sticks from their controllers fixed the issue, so if you are using any 3rd party accessories, we would recommend removing them. (Thanks for sharing your solution, by the way!)

  • dhfdsgjg5ggfdddfffffdlllllllol's avatar
    dhfdsgjg5ggfdddfffffdlllllllol
    Explorer
    6 months ago

    I have updated my post with what worked for us. It was the long arms sticks we purchased from Amazon that seemed to affect the quest 3 controllers. The quest 3 controllers were redesigned without the circles and it affects the movement if you cover them in any way.