Forum Discussion

SSPalmer's avatar
SSPalmer
Protege
6 months ago

had an update today and was a PIA to get the download, then a PIA for the update to happen

Rebooted, turned it on and off, plug, unplug, plug,, reboot to get through that took at least 30 minutes. Then in DCS it was giving all kinds of issues... FPS went bad.. disconnects... Hourglass all ...
SSPalmer's avatar
SSPalmer
Protege
6 months ago

back to the crazy updates.. downloaded but wont update, unplug, replug, open close.. reboot, and it just refuses.. been going through this for years, it might still update, but it is really amess getting the updates to update.. worse yet, it probably does not nothing for my headset.. probably for different model since the Oculus Rift S is so old. Sitting here going through everything to make it update... it just isn't. Lick to update, take headset off, then nothing... try again 10x.

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
6 months ago

Hey SSPalmer!

 

We came across your updates on your update problem (punny, we know) and wanted to lend a helping hand in getting this sorted for you.

 

 

We would advise that you try to use our Software Update Tool, which force-updates your headset.

 

Use the following steps to force the headset to update to the latest software version:

 

  1. Back up data. Use cloud backup to ensure your device’s app data, like app progress or app settings, is saved in the cloud.
  2. Power off your device. Press and hold the Power button located on the right side of the headset to power off your device.
  3. Load the boot screen. Press and hold both the Power and Volume Down buttons until you see the USB Update Mode Menu. When you see the USB Update Mode Menu, release the Power and Volume Down buttons immediately.
  4. Select Sideload update. On the boot screen, use the Volume buttons to navigate to Sideload update. Then press the Power button to select it. Once selected, remove your headset.
  5. Load the software update tool. On a computer, load the software update tool webpage using a compatible web browser (Chrome, Edge, or Opera).
  6. Connect your device. Use the USB-C cable that came with your device to connect it to the computer. If you’re using an Elite Strap, ensure the cable is connected to your headset and not the strap. Then click the "Connect device" button on the tool's webpage.

We hope that this tool gets you onto the latest software version, but if you're still having trouble after trying it out, please get in touch with us!

 

You can get in contact with us privately here, by selecting our name, navigating to our page and clicking 'Send a Message' (just make sure you're logged in first!) or via email, through this link.  

 

Wishing you all the best!