Beginning Android 14, Google is moving their Health Connect Google Play app into a native system built-in app. This has caused the Meta Quest app to stop being able to sync data to Health Connect. Most other health apps have already had updates to adjust for this change, but the Meta Quest app still hasn't received an update to solve this.I'm running the One UI 6 Beta 2 (Android 14) and I cannot get Health Connect set up with the Oculus app because I receive a message stating that the Meta Quest app must be updated to continue integrating with Health Connect.Hope you can solve this ASAP as I want to sync my Quest Move data again. 🙂

Hi! 👋 Friendly neighborhood mod chiming in to say I did see this! Thank you so much for bringing this to the Forums. Being able to connect your health app is such a great feature for Quest, and I want to make sure that we can find a way to get this working with Android 14 as well. For some more visibility, I just brought this to our engineers so they can take a closer look at what's going on. Since they always need some specific details, if you all could, please provide the following: Type of phone you are using Software Version of your Meta Quest mobile app Software version of your headset I'll continue to keep this thread updated with any news I hear back! For now however, since this is being looked into, I will be marking my response as the solution so that anyone who sees this post can easily see the current status as well as what information the engineers need from those affected. EDIT 12/8/23 - Hey everyone! I wanted to jump in and let y'all know that I still haven't heard from the engineers on this quite yet, but I am continuing to check with them to make sure this gets addressed. EDIT 1/3/24 - I got an update, and wanted to make sure I shared the info I got with all of you. Per our teams, this feature is currently disabled until Move updates its API for Android 14. At this point, they're waiting on Google for this. EDIT 1/18/24 - After checking in with the engineering team on this again, they informed me that this feature has been disabled. I know this isn't the ideal outcome. I would strongly urge anyone who wants this feature back to post about it on the Ideas section of the Forum. That is the best way for this to gain traction and get seen by the teams who can affect change like this.

I have the same problem ☹️. Unfortunately Google broken sync with all apps that didn't update to new Health Connect. But the problem is here since August so I think it's about time to update Meta Quest app already.

BlueberrieSmoothie wrote:EDIT 1/3/24 - I got an update, and wanted to make sure I shared the info I got with all of you. Per our teams, this feature is currently disabled until Move updates its API for Android 14. At this point, they're waiting on Google for this.The update for the Health Connect API has been rolled out with the release of Android 14 on the 4th of October and those changes were announced well in advance in early 2023. Other Apps have already adapted to these changes it's not even that hard, and shouldn't take longer than two hours according to the official Google documentation on how to do this: https://developer.android.com/health-and-fitness/guides/health-connect/migrate/migrate-from-android-13-to-14

Have people been complaining about this? It's wild that this is still disabled. I bought this thing as a fitness aid, and it's great so far, but boy does it suck that it's an advanced piece of tech with an integrated Android app that doesn't sync its activity to Health Connect or Fitbit.

I do have to agree with this. I don't know what is up with their whole feedback loop, but this is tone-deaf behaviour from Meta in general. Everything seems hyper-automated with responses, whilst nothing is being done. This has affected EVERY Android 14 user for the past 2+ months or even since the beta. Android published their documentation well in advance of this, yet they proceeded to do nothing... it would take an hour for someone to simply update to use the newer Health Connect OS-App version.I feel bad for the moderators on this forum, as I presume they have to reply to a ton of posts but 90% of the time cannot do anything other than ask for statuses from Meta employees, which usually seem to result in no progress being done. I just don't understand how such a massive company like Meta cannot make working software, it is literally in their DNA and blood yet their Android app is plagued with bugs left, right and centre. The app in itself is good when it works, but the issue is it doesn't work almost always in some way or another.Anyhow, we can hope perhaps one day this will finally be solved, who knows perhaps a year at this rate as the developers have not even addressed this. P.S. Thanks to the mod for the edit update 🙂

Health Connect not functioning (Android 14 - Quest Move)

74 Replies

verglor
Explorer
2 years ago
I have the same problem ☹️. Unfortunately Google broken sync with all apps that didn't update to new Health Connect. But the problem is here since August so I think it's about time to update Meta Quest app already.
- ThatGuyJacobee
  Protege
  2 years ago
  Yeah, I'm sure Meta has had plenty of early information about this from Google as a play store developer, so it is a shame to see them take this long to implement this. I can assume it is a very simple change in the app too, nothing big but it has taken so long and who knows how much longer. Perhaps they were busy prioritising Quest 3 support etc. over the past few weeks/months but regardless I hope a mod or some dev can see this post to prioritise this. 👍
OpusOculusAccount
Explorer
2 years ago
Have had the exact same issue since the move to Android 14.
LayerCakeMakes
Protege
2 years ago
My phone also updated itself to 14 and now it's broken.
BlueberrieSmoothie
Retired Support
2 years ago
Hi! 👋 Friendly neighborhood mod chiming in to say I did see this! Thank you so much for bringing this to the Forums. Being able to connect your health app is such a great feature for Quest, and I want to make sure that we can find a way to get this working with Android 14 as well.

For some more visibility, I just brought this to our engineers so they can take a closer look at what's going on. Since they always need some specific details, if you all could, please provide the following:

Type of phone you are using

Software Version of your Meta Quest mobile app

Software version of your headset

I'll continue to keep this thread updated with any news I hear back! For now however, since this is being looked into, I will be marking my response as the solution so that anyone who sees this post can easily see the current status as well as what information the engineers need from those affected.

EDIT 12/8/23 - Hey everyone! I wanted to jump in and let y'all know that I still haven't heard from the engineers on this quite yet, but I am continuing to check with them to make sure this gets addressed.

EDIT 1/3/24 - I got an update, and wanted to make sure I shared the info I got with all of you. Per our teams, this feature is currently disabled until Move updates its API for Android 14. At this point, they're waiting on Google for this.

EDIT 1/18/24 - After checking in with the engineering team on this again, they informed me that this feature has been disabled. I know this isn't the ideal outcome. I would strongly urge anyone who wants this feature back to post about it on the Ideas section of the Forum. That is the best way for this to gain traction and get seen by the teams who can affect change like this.
- verglor
  Explorer
  2 years ago
  Hi BlueberrieSmoothie, thank you for taking care of this issue...
  My specific details:
  Type of phone you are using: Pixel 6a (Andorid 14 QPR Beta U1B2.230922.010)
  Software Version of your Meta Quest mobile app: 233.5.1.18.115
  Software version of your headset: Quest 2 v57
  - ladybones00
    MHCP Member
    1 year ago
    I am confused. How do wex'' proceed here? Is there another way to get the move info out of the headset? It's completely useless otherwise
- OpusOculusAccount
  Explorer
  2 years ago
  Phone: Pixel Pro 8 (same issue with previous phone, Pixel 7 Pro) running Android 14
  Meta App: 233.5.1.18.115
  Meta Quest 3: shipping firmware
- ThatGuyJacobee
  Protege
  2 years ago
  Hey, thanks for the response, glad to hear that it will be looked at further!
  My details:
  Phone: Samsung S22 Ultra (Android 14 One UI 6.0 beta, version ZWJ3).
  Mobile app version: 237.0.0.12.114 (just downloaded the latest update).
  Headset version: Quest 3 v57 latest.
LayerCakeMakes
Protege
2 years ago
Phone: Pixel 7 Pro
Android Version: 14 (UP1A.231005.007)
Meta App: 233.5.1.18.115
Headset: Meta Quest 3 on Current Version

This is purely an App issue on Android. All the things that need to be updated can be found in this Android Developer announcement: https://developer.android.com/health-and-fitness/guides/health-connect/migrate/migrate-from-android-13-to-14
LayerCakeMakes
Protege
2 years ago
Question to the people affected by this, do you also have the issue on the phone app when you look at the Meta Move month view (click calendar button in the day view) that all the tracked days are dated 6 days into the future?
I already have a checkmark for goal achieved up to the 28th in the month view and today is the 22nd...
- ThatGuyJacobee
  Protege
  2 years ago
  Yeah, I have also noticed some weird inconsistencies with the monthly calendar preview. For example, on October 15th I done my weekly goal and all the max targets, but on the calendar it displays as empty. When I click onto it though and open the date up, it shows fine in there. I've had this happen on a couple of days. Likewise, on October 22nd, preview states I did workout but opening up it shows that I didn't (which is true didn't use VR that day).
  Very weird behavior, I assume something to do with this issue probably and like you said, it's dating the previews incorrectly or at a weird index/offset.
LayerCakeMakes
Protege
2 years ago
BlueberrieSmoothie should we create another post for the month view issue or can you just communicate that to the devs as another issue with Meta Quest Move sync on Android.
- BlueberrieSmoothie
  Retired Support
  2 years ago
  If this started around the same time, I figure this is likely related to something with the integration now that the Android app has changed. Hopefully if the connection/integration part of this get fixed, this will get resolved along with it!
  - LayerCakeMakes
    Protege
    2 years ago
    The integration change is only relevant for trying to sync with Google Health Connect it shouldn't affect the month view in the App itself.
VirtualMarkR
Explorer
2 years ago
My details:
Phone: Pixel 8 Pro (Android 14, build UD1A.230803.041).
Mobile app version: 233.5.1.18.115
Headset version: Quest 2 v57
ThatGuyJacobee
Protege
2 years ago
Hey, any update on this perchance? 🤓
dymex
Honored Guest
2 years ago
Are you going to support your outdated applications at all?