Forum Discussion

KriffLiff's avatar
KriffLiff
Honored Guest
4 months ago

Help ASAP

My idiot brother, created an account on Roblox, and put his age under 13 and I just wanted some help on how to let oculus know how to not delete my account, because now they’re threatening to suspend it for no reason

Quest 2

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi there KriffLiff,

     

    If you have recently received emails from us regarding a possible suspension, please follow the instructions on the email to verify your account.

     

    Once your account has been verified either by using ID or by Card you should stop receiving these emails, we hope this helps!

     

    You can also visit auth.meta.com/verify to help verify your account!

    • KriffLiff's avatar
      KriffLiff
      Honored Guest
      4 months ago

      I don’t have an ID or a card, and the link that I’m trying to use to verify my account is not working at all and I am over the age of 13, I NEED HELP.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 months ago

        Hi again KriffLiff 

         

        We ask for users to verify their accounts to ensure that you have the right Meta account for your age and can access features and app that are appropriate for your age group.

        For more information on why this is important and the types of Meta accounts we offer, please visit our Help Center.