Forum Discussion

baleman.2023's avatar
baleman.2023
Honored Guest
4 months ago

Horizon Worlds Suspension?

I'm unable to access Horizon Worlds. On the phone companion app when I try to access a world it says I'm suspended and to check my email for details. There is no email. What would the sender address be or the email title? I don't see anything in my mail when I search Horizon Worlds. I've been suspended for a long time already. I feel like I deserve an explanation. I don't know what I did that was against community standards.

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey there, thank you for your post in the Metaverse Community!

     

    We understand that suspension issues are very frustrating, and if you're unable to locate the email that was sent over to you, please try reporting this as a problem to our team by completing the following steps:

    1. On your phone, open the Meta Horizon app. 
    2. Tap Menu at the top of your Horizon Feed. 
    3. Scroll down to Support, then tap Report an issue. 
    4. Tap Report a problem, then type an explanation where prompted. 
    5. Tap Send in the top right

    Our team will be sure to get back to you once this has been sent.

     

    We hope you get sorted!