Forum Discussion

wookash91's avatar
wookash91
Explorer
4 years ago
Solved

How do I get beat saber for free?

Hey,

 

I just bought my Quest 2 and I used my Facebook account to register. It still says that I need to pay for Beat Saber. How I can redeem my free copy?

Beat Saber
Digital promotion
Meta Quest 2
  • BlueberrieSmoothie's avatar
    BlueberrieSmoothie
    4 years ago

    Hey hey everyone! Just wanted to help provide some info on how to redeem your copy of Beat Saber.

     
    Once you activate your new Quest 2 on your account for the first time, you should get an email that has a link to follow to redeem your copy of Beat Saber to your account. If you don't see it in your inbox, make sure you check your junk/spam folders too. Once you do that, you should be able to install it on your headset!
     
    If you can't find the email or have any trouble redeeming it, go ahead and send our team a support ticket to look into it further for you: https://metaque.st/Support​
     
    Update: This promo ran from August 1, 2022 to December 31, 2022.

83 Replies

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  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 years ago

    Hey, wookash91! We appreciate you bringing this to our attention. When purchasing the headset, Beat Saber should automatically be applied. This can definitely raise concerns for our users. No worries, we can take a look at the account and see why the game has not been added to your account. 

     

    We just need to verify some account details, so we like to invite you to directly message us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

     

     

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 years ago

        Hey! Thank you for sending us a message. Beat Saber should have been automatically applied. We just need to gather a few things form you so we cam take a look at your account. 

         

         

        Please provide the details below:

         

        • Full name as it appears on your Oculus account
        • Current alias/username as it appears on your Oculus account
        • Email address linked to the account
        • Headset serial number for the device registered to your account
        • Order number or receipt

         

        This will help us verify the details on the account. We can possibly add the game if needed! We just need to take a look first. We hope to hear from you soon!

         

         

    • anakumi's avatar
      anakumi
      Honored Guest
      4 years ago

      Hi, my account also do not get beat saber for free. I just bought my oculus quest 2 today

    • Anonymous's avatar
      Anonymous
      4 years ago

      Same thing happened to me. what do i do?

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 years ago

        Hi Metalskyyy! We hope this information helps to clear thing up for you all. After first logging in to your account on your Meta Quest headset, you’ll receive a notification message in your email, the mobile app, and VR with a link to redeem Beat Saber from the Meta Quest Store. This offer must be redeemed within 14 days of first login. There are no redemption codes associated with this Offer.

        If you need more info or help with this, then PM us on the forums anytime or click HERE to reach out email and live chat teams. Thanks for joining our Quest 2 family!

  • catman110812's avatar
    catman110812
    Honored Guest
    4 years ago

    Hi how did you get this resolved? I’m having exactly the same problem! Bought headset but wants to charge for beat saver? Thanks

    • wookash91's avatar
      wookash91
      Explorer
      4 years ago

      Support helped me, send them a ticket and they will help you as well!

  • PolitanKid's avatar
    PolitanKid
    Honored Guest
    4 years ago

    Hi, I also do not appear to have received beat saber for free. I literally just set my headset up

  • Metalsky31's avatar
    Metalsky31
    Explorer
    4 years ago

    so umm i deleted my account because of bugs such as not being able to add friends and i kinda want to undo that so i can get the beatsaber deal. Any idea on how i can fix that (im metalskyyy)

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 years ago

      Hi Metalsky31! So that we can look into this deeper with you and see if we can get you the Beat Saber deal, please PM us here or click HERE to reach our email and chat teams. Thanks and we hope to see you soon!

      • Metalsky31's avatar
        Metalsky31
        Explorer
        4 years ago

        sorry to keep you busy but i can only follow people and i have no option to friend, do you have any ideas why, i already factory reset it

  • Oehlio's avatar
    Oehlio
    Honored Guest
    4 years ago

    Hi,

    I got my Quest 2 today and I also would like to know how to reedem the free copy of Beat Saber in the Quest store!

    I already had a Rift where I purchased Beat Saber in  the  Oculus Store.

    Hope you can solve the problem

     

    Thx in advance

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 years ago

      Hey there! Welcome to our Oculus family! We're happy to have you and we see you need to claim your free app. We'll be happy to help!

       

      We'll need some information to authenticate your account. Can you please PM us?

       

      Please select our name to get to our profile page, or simply click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 years ago

      Hey there! We are more than happy to help you get your copy of Beat Saber!

       

      Once you activate your new Quest 2 on your account for the first time, you should get an email that has a link to follow to redeem your Beat Saber. If you don't see it in your inbox, make sure you check your junk/spam folders too. Once you do that, you should be able to install it on your headset! 

       

      And if you still can't find it or have trouble redeeming it, go ahead and send us a private message! To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
       

  • thedarkerrr's avatar
    thedarkerrr
    Honored Guest
    4 years ago

    Same thing here. Never recieved any mail about beat saber and it is still 30 dollars.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 years ago

      Hey everyone! If you purchased a new device, once you activate it, you'll get a message to the email you linked to your account. That email will have a link you can follow to redeem your copy of Beat Saber to your account!

       

      Don't forget to check the spam and junk folders too.

       

      Hope this helps!

  • BlueberrieSmoothie's avatar
    BlueberrieSmoothie
    Retired Support
    4 years ago

    Hey hey everyone! Just wanted to help provide some info on how to redeem your copy of Beat Saber.

     
    Once you activate your new Quest 2 on your account for the first time, you should get an email that has a link to follow to redeem your copy of Beat Saber to your account. If you don't see it in your inbox, make sure you check your junk/spam folders too. Once you do that, you should be able to install it on your headset!
     
    If you can't find the email or have any trouble redeeming it, go ahead and send our team a support ticket to look into it further for you: https://metaque.st/Support​
     
    Update: This promo ran from August 1, 2022 to December 31, 2022.
    • Flipperbaby55's avatar
      Flipperbaby55
      Honored Guest
      4 years ago

      Thanks for that. I was surprised, it took several hours before I received the email link to redeem my free Beat Saber. Now that I have redeemed it, I am not seeing an install option. It's still showing up in the store as available for purchase. I imagine it takes some time for these things to finalize... Nonetheless, any clarification would be appreciated.

      • BlueberrieSmoothie's avatar
        BlueberrieSmoothie
        Retired Support
        4 years ago

        Happy I could help point you in the right direction!

         

        I see you posted this yesterday, just wondering if you've been able to install it since then? Stuff like that can definitely take a bit to sync up right, but it shouldn't take too long. If you still can't get it on your headset, make sure you double check that you're on the right account on your headset and that it's connected to Wi-Fi too. 

         

        Let me know if you could download it or not, and we can figure out what to do next! 😊

    • TrueDemonPlays's avatar
      TrueDemonPlays
      Honored Guest
      4 years ago

      I've tried and nothing seems to be working I just got the oculus quest 2 and signed up and in for the first time and never got beat saber 😞

       

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 years ago

        Hey there! That's not an experience we want to hear for our customers. We'd love to see what we can do to assist you.

         

        Can you please PM us so we can ask some account related questions to help resolve this.

         

        Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • MidNightDiana's avatar
    MidNightDiana
    Honored Guest
    4 years ago

    Hi same here!! I got the email but then I click redeem it shows "unavailable" I need help