Forum Discussion

FahTheBoss's avatar
FahTheBoss
Explorer
4 months ago

I bought a Meta quest 3s but apparently I don't get the free Batman game?

So I got a Meta quest 3s because I was very excited to get the free Batman game with it. But apparently I am not eligible even tho I paid the same price and bought it this Friday 14th Nov 2025 from Best Buy, Canada just because my box is missing a tiny logo. Is the game something I can still get or not? If not then Imma apply for a refund because that's a 70 CAD game everyone is getting for free while I am being asked to buy it.

7 Replies

  • Maccyb123's avatar
    Maccyb123
    Consultant
    4 months ago

    Just for your info the offer actually ended on April 30th 2025 for new Quest headsets, but as I mentioned, for those with the bat logo, the offer was honored.  Had to really as it was on the box. 

  • Maccyb123's avatar
    Maccyb123
    Consultant
    4 months ago

    Not having the bat logo doesn't necessarily mean that you don't have it, I bought mine in Germany in April this year, no logo but got it as the promotion was still available. However, that offer is now no longer available, there is some Gorilla tag offer I think. It's unfortunate for you as if you had got a device with the bat logo you would have got it even after the offer ended. There is a possibility if the seller said specifically Batman was included you might still get it. However if it's not shown as available, you won't get it. Sorry for that. 😒

    • FahTheBoss's avatar
      FahTheBoss
      Explorer
      4 months ago

      Thank you very much for your response. It helps me get the gist of the situation.

      I'm still gonna try contacting the Meta support. I had bought the device at full price so I thought I would be given it as the promotional offer was the same price. If they are not very helpful then I will refund the device and buy it later when the logo ones are restocked.

      I great value the knowledge you have shared with me. Thank you.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 months ago

        Hey there FahTheBoss !

         

        We heard you had some questions about eligibility for the Batman: Arkham Shadow promo, and we thought we'd drop in and lend a hand.

         

        We can certainly double check your eligibility. For this, we'll need you to drop us a private message, as we'll need to get some account information off you! You can do this by clicking right here and then clicking Send a Message.

         

        Lets see what we can do to get you onto the streets of Gotham!