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shyar20245's avatar
shyar20245
Honored Guest
2 months ago

I can’t download Gorilla tag

I was in the Halloween update and I wanted to go back to the invite only update, when I do it updates but stops as soon as it just gets to a single Megabyte. I factory reset my headset, rebooted it, updated and turn my WiFi on and off but nothing worked. I don’t know if it’s the fact I’m on a quest 2 or it’s something else. I have 104 GB left so it’s not anything to do with storage. If you know anything that could help me please tell me.

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello shyar20245 !

    Thank you for reaching out, and we’re sorry to hear you’re experiencing trouble downloading Gorilla Tag. We appreciate the steps you've already taken.

    To assist you further, we kindly recommend trying the following:

    Check for Software Updates: Ensure your Quest 2 is running the latest system software. Go to SettingsSystemSoftware Update and install any available updates.

    Restart Your Headset and Router: Restart your headset and restart your Wi-Fi router to refresh the connection.

    Switch to a Different Network:  If possible, connect your headset to a different Wi-Fi network to rule out any network-specific issues.
    Download from the Store Page Instead of downloading from your Library, search for Gorilla Tag directly in the Meta Quest Store and tap Download from the store listing.

    We hope this will solve your issue, if not, please let us know and we will be happy to assist further.