Hey there, mocke.2023. Thanks for reaching back out and giving us a heads-up about what you have done. We understand how inconvenient this may be for you, so we'd like to share some steps to make that happen.
Have you done a reboot of your headset or a factory reset? If you have not, please do the following:
To restart your headset:
- With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
- Select Restart. Your headset will turn off and then turn back on.
If you're unable to restart your headset:
- Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
- Wait 30 seconds.
- Press and hold the power button until your headset turns back on.
To perform a factory reset using your phone:
- Open the Meta Quest app on your phone.
- Tap Devices in the bottom menu.
- Tap the headset connected to your phone.
- Tap Advanced Settings.
- Tap Factory Reset and then Reset.
To perform a factory reset using the headset:
- Turn off your headset.
- Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
- Use the volume buttons on your headset to highlight Factory Reset and press the power button.
- Use the volume buttons on your headset to highlight Yes and press the power button.
Please let us know how it goes so we can determine if any additional steps are necessary.