I need to contact support about a game I bought as a gift but not showing up and no confirm email.

So I bought this Maestro game as a gift and did everything the same like I have done quite a few times before with games I bought as a gift and haven't had an issue till now. I bought the game and it shows up under my purchases and I can click on order details which gives me basic info on the purchase. However the recipient did not receive the gift and I have not received an email for the confirmation of the purchase like I have every other time I got a game as a gift. I tried to refund the game but haven't had any luck because it keeps telling me in red no device is associated with my account. It has also told me the game isn't eligible for a refund because it doesn't meet the requirements or something for an automatic refund I guess. Everything I have done and tried takes me back around in the same circle. I need a phone number I can call to talk to someone or an email to get into contact with someone that can help me. Heck I'll even take a live chat. Right now Meta has ripped me off. All I want is the game to go through as a gift like every other one I got has and I don't want to buy another one because I don't want ripped off again. Can anyone help please?