I requested a refund but I don’t know how to connect back with them

This is the message I got from Rawan 

Hi Cosmo, 

Thank you for reaching out to us. I completely understand how you feel about realizing the bundle was more than you intended to spend. We appreciate your honesty and want to make sure we assist you in the best way possible.

To help us review your refund request, could you please provide the following details from your Meta Quest account?

1. Full name as it appears on your Meta Quest account
   How to find: Located beside your Avatar Profile.
2. Current alias/username (starts with “@”)
   How to find: On your Meta app, go to Menu → Profile (top section).
3. Email address linked to your account
   How to find: On your Meta Quest app, go to Menu → Account Centers → Personal Details.
4. Title of the game or bundle purchased
   How to find: Check your Purchase History in the Meta Quest app.

Once we have these details, we’ll proceed to check your account and assist you further with your refund request.

Thank you for your patience and understanding. We’re here to help make this process as smooth as possible.

Sincerely,
Rawan
Meta Store Support

Stay connected with us on our Meta Quest Community!


--------------- Original Message ---------------
From: Meta Store Support [notifications@support.metamail.com]
Sent: 11/8/2025, 3:49 AM
To:
Subject: Meta Store Support: We received your support request