Forum Discussion

FieryKookaburra7534's avatar
10 days ago

Impossible to load "Media Player" App on Quest3

Hello, 

I tried to open some films with "Media Player" on My  Quest3, but impossible, i see 3 dots loader all time...

Good internet connexion 

8 Replies

    • steve_40's avatar
      steve_40
      Superstar

      That's the TV app. The Avatar movie trailer works on my Quest 3 in Australia. I'd say you have a regional restriction happening, or network issue accessing that particular IP address, as those 3 dots indicate it's the movie not loading, not a movie player issue.

      • FieryKookaburra7534's avatar
        FieryKookaburra7534
        Explorer

        I have the same problem with others videos, not only with Avatar, all videos need to open with "Media Player" App

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi there!

       

      Yes, you can definitely take photos with your Meta Quest ! If you're curious about how it works or want to explore more options, feel free to check out this helpful guide. It walks you through everything clearly so you can get the most out of your headset.

       

      We would love to continue our conversation via private message so we can explore other options if needed. We'll see you there!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there,

     

    We understand you are encountering app loading issues on your headset. We'd like to recommend submitting a bug report so that our engineers can have a closer look at this situation and provide a possible fix. Alongside this, a force restart of the headset could clear up any bugs, to do so:

     

    1. Press and hold the power button for at least 30 seconds.
    2. Wait 30 seconds.
    3. If your headset doesn't automatically turn back on, press the power button until your headset has turned back on.

    For any further queries, please don't hesitate to reach out to us via private message, we're here to help:

     

    Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Have a lovely day!

  • In Meta Horizon, I search "Avatar" and I find 3D movie trailer, and the opening is by default with "Media Player"

    I Can change the opening  with other app ?

  • Try the Bigscreen app in the Meta Store, it's much better.