Forum Discussion

xxxtentacionfan6224's avatar
xxxtentacionfan6224
Honored Guest
4 months ago

Invalid gift card

Hi my son got bought a meta quest gift card on Saturday 13th I entered the code on the meta app to redeem and on the website but both say the code is invalid , is there anyway to resolve this please 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi there! 

     

    Thank for reaching out about the issue you're having with redeeming a gift card. We'd love to look into this for you!

     

    As we'll need some account information, we'd love for you to get in touch with us via private message. You can do this by selecting our name to get to our profile page, or click here.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!